Dear Greg,
Thank you for your feedback. I would like to address certain points you have mentioned.
Pick up time given while you booked the tour is tentative. As this is not a private tour and there are other guests to be picked up also, the pick up time is confirmed one day before the tour depending on the location of other guests and we already informed you about the pick up time via email. So, it doesn't make any sense about the description of pick up time being changed.
Secondly, you mentioned other guests removing their face masks while on the way to Miracle Garden, Kindly note that we can just request guests to wear protective mask but cannot enforce on them as we don't have any authority over the guests.
Our vehicles are being sanitized regularly everyday as per the guidelines of Dubai Government. We still look into the matter of stains you told us about and we have changed all the covers.
Furthermore, you have asked about the price being higher than normal if you take taxi, i would like to elaborate that for you:
The vehicle which picks up the guests is on standby and is waiting for the guests when the tour finishes. Guests don't have to wait for taxi in the heat outside of the garden. The garden is a little far from city so taxi's are not readily available in that area. As a tour company, if the service is being provided, the charge is slightly higher than usual local transport.
Hope you understand.
We still apologies for any inconvenience caused unintentionally.
Best Regards