Thank you for your feedback, it is very important to us.
We are sorry about the confusion.
Unfortunately, you and your friends booked a different tour option, including a coastal train trip, a long time ago. This season train trips were not available to public at all and your booking was supposed to be cancelled or amended to a different tour option.
Something has gone wrong with the communication between the online travel agent and us. We will make sure it doesn't happen again.
We were pleased your friend called us and we were able to make last minute adjustments and have you and your friends on a slightly different tour option, including castle gardens.
Please accept our apologies.