Thank you for taking the time to share your feedback on your recent biobay night kayaking experience. We appreciate hearing about your perspective and want to address your concerns.
Firstly, regarding the luminescence, we understand your disappointment. While we cannot control the intensity of the bioluminescence, we do our best to provide an enjoyable experience even in darker conditions. The title "biobay night kayaking" does suggest a nocturnal setting, where natural light may be limited.
Regarding the congestion you experienced, we apologize for any inconvenience. Biobay night kayaking tours can indeed attract a significant number of visitors, especially during peak seasons. We strive to manage this as best as we can, but it can still result in crowded conditions. For future reference, we advise avoiding busy periods if you prefer a quieter experience.
We take safety very seriously, and we're sorry to hear you felt the trip was dangerous. Our guides are trained to navigate through the area safely, and while there may be natural obstacles like tree limbs, we work to minimize risks. We'll certainly review our procedures to see if there are any improvements we can make.
Once again, we appreciate your feedback, and we hope you'll consider giving us another chance in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.
Best regards,
Alexander