Good afternoon from Caf Tour & Travel,
Dear Barbara,
thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience did not meet your expectations.
Firstly, we appreciate your feedback about visiting Palazzo Vecchio and taking the secret passages tour.
We would like to clarify that, in the voucher, provided upon booking, all the essential information is clearly written, including restaurant and gelateria addresses, to ensure a smooth and enjoyable experience.
Moreover, if you had contacted our operational office at the number you could find in the voucher, we would have been more than happy to assist you promptly.
Hoping that the above clarifications meet your understanding,
Warm regards