Hello Kelly, we never wish for any of our guests to be disappointed. We regret that this tour did not meet your expectations and we think it may have been because of the type of winery tour that you ultimately chose. Your opinion is important to us, and I appreciate the opportunity to explain the differences for those who are on the fence about choosing the right tour.
This tour visited Boutique Wineries. Wineries are defined as “a location are where wine is made.” And Boutique wineries make less than 10,000 cases of wine per year - small, intimate and interesting places that are not large production facilities.
Your visit included 3 award-winning Boutique Wineries. Every Boutique Winery tour is custom scheduled at different wineries that best represent the tastes of the group attending.
The first stop was a Food and Wine Pairing at a winery/vineyard of all Texas wines and grapes, and into the vineyard for a short lecture on the grapes growing. Texas grows grapes in 8 different AVAs, and some winemakers also purchase grapes from other regions to make particular types of wine from grapes that do not grow well here due to our Texas heat.
Our visit at Untamed Winery included a production tour where all of the wine is made for their winery and they also make wine for other local facilities who do not have a production facility. Your tour included an opportunity to view their laboratory where they test wines for over 100 different wineries around the United States. The winemaker included a visit into their Barrel room where you received your fourth serving into the glasses given to you upon entering the production facility. Our Host at Untamed was the actual Wine Maker and he did explain his wines during the time that you were visiting with other guests at the table.
As you mentioned, it was very crowded on that Saturday as it is a very popular winery and the busiest time is on weekends. The food service was slow as you described, as they were overwhelmed at the time with a very large earlier reservation. I took that opportunity to share information about wine and answered questions about the wines, tasting, and storing. The winery owner came to our table to apologize for the delay and the servers did check on our group during our wait for lunch.
Our last stop for the day was Lost Draw Cellars. Their facility is another Boutique Winery that makes less than 10,000 cases of wine. The property owner at Lost Draw Cellars came to our table to visit with all of our guests. This facility is also all Texas Grapes and all Texas Wines. Lost Draw Cellars has several of the most critically acclaimed vineyards and winemakers in the Texas High Plains and in our Hill Country AVA.
We cannot guarantee that at every winery the winemaker or sommelier will be your personal server and we do not advertise such but we do our best to take our tours to another level of service, and your server here was very knowlegable about their wines and the production.
While our Vineyards and Wine tasting areas are not as expansive as California (where you previously visited) Texas wineries are known for award winning wines - and this specific tour focuses on Boutique Wineries rather than the larger wineries in our AVA. While you referred to others as not enjoying their day, two other parties on your same tour have left 5 star reviews on two websites.
Had we realized that you would be unhappy with a Boutique winery tour, we would have directed you to other wine tours that attend different types of facilities that may more closely have resembled your conceptions. Our Wine Trolley visits larger wineries, as well as our Wine Tasting tour.
We always want to provide a quality experience to our guests. Your last two winery stops included extra tastings not on the menus and even a "take with you" version of the latest wine release as a gesture towards our celebrating guests. I'm uncertain why you claimed they did not.
We know that we cannot please everyone and truly regret that for you we did not. We wish you all the best!