Dear Mr. Howard,
Thank you very much for your booking tour in our Vietnam Tours VIP. We are appreciated about that and feel really happy to get feebback from you after our service.
As information we got from our tour guide report, you were appointed at 6:00 PM as suggested by your Vietnamese Partner but you came earlier than 40 minutes. That was why you could not see him. And when he met your group, you all were Vietnamese. That was why he spoke mainly Vietnamese whether he is English Expert.
We will take this as lession and do request to our all tour guide will speak mainly English in the future for other groups. Regarding the promotion code, we did not provide it as you mentioned. Could you please help us check it again?
We hope to get your feedback soon.
Wish you have a happy holiday in Vietnam.
Thank you very much.
Best regards,
Luc