I'm afraid we never received your email. Are you sure you sent it to the correct address, jacohorseridingtours@gmail.com.
We'd be happy to send you any pictures we may have. You didn't hire us to take pictures. Though, we do share what pictures we take with our guests. We don't understand why you didn't take any pictures yourselves, we encourage taking pictures. All of our guest's usually take pictures and videos during their tour. We always stop for photo ops.
If you weren't sure about the riding instructions, we would have been more than happy to have assisted you with further instructions. We can't control the beach environment. It was "Spring Break" when you booked the tour, the beaches were full. The tour does take place on a public beach. Yes, there are people and obstacles in the surroundings, it's a beach. Part of the journey and adventure takes riders though a river, in order to get to the other side of the estuary, to see the monkeys, sloths and other wildlife. Sometimes during a high tide the river gets higher than usual. We always advise our guests if they wish to cross and that their shoes could get wet. We always ask our guests if they want to cross, if not, we don't cross. Thanks again:)