Dear Tania_G
Thank you for your feedback. We apologize for the confusion and frustration you experienced with your recent booking and remote drop-off. We are taking your comments seriously and reviewing our communication processes to ensure better clarity and avoid similar situations in the future.
It's important to note that confirmed bookings, especially for remote locations, may involve additional fees. We strive to be transparent and inform customers of any potential charges beforehand.
However, we understand reaching the pier only to receive this information must have been inconvenient. We are working on improving our communication channels to ensure all relevant details are communicated effectively during the booking process.
Thank you for understanding and choosing our service. We hope you enjoyed your time in Phuket.