Hello sir,
Thank you for your comments. I'm apologize on behalf of the management team for the unfortunate events happened to you during your trip. And i want to update you that the van is currently in workshop to be check and fix whatever needed to be fix. It's has been since the day after your tour we stop using that van.
And thank you so much for the good comments of the tour. And we are happy to know that you enjoyed the tour. As for the cell phones usage during firefly cruise, we already inform all agents to inform their guests/tourists to switch-off the camera flash if want to take photos, but sometimes, there are guests/tourists who dont listen even we already give reminder. Sorry about that.
Have a good day sir for you and your family.
Thank you once again for you visit to Klias Rivercruise and Fireflies Tour!