This person did not experience our tours and canceled it before the tour started. she canceled before tour starts, we accepted and refunded her money. We tried to contact her through viator the day before her arrival, but she did not answer our calls and messages neither via viator nor via WhatsApp. And her behavior was really rude while we were trying to accommodate his requests but more than that, she was very rude to our employee, he was just trying to help her. She did not experience our tours and harmed our business with wrong comments