Dear Bob Van de Vrande,
We sincerely appreciate your feedback and the opportunity to address your concerns regarding your recent experience with our transportation service.
We deeply regret any confusion or inconvenience that may have arisen during your booking. As you mentioned, upon reviewing your reservation, we noticed that you initially provided the information "Delivery Point: Romana Airbnb (relatively near cruise port) - Exact address TBD." While we understand that you planned to provide the exact address later, unfortunately, this posed challenges in ensuring accurate and timely delivery.
Our team is always committed to customer satisfaction and works diligently to accommodate the individual needs of each reservation. However, the lack of detailed information can complicate planning and logistics, which may result in last-minute adjustments to ensure optimal service.
Regarding the discrepancy in price, we want to assure you that our prices are based on a fair and transparent assessment of various factors, including distance and specific service requirements. We understand your concern and regret any misunderstandings that may have arisen in this regard.
We greatly value your feedback as it allows us to identify areas for improvement and strengthen our dedication to excellence in customer service. We are always here to assist you and would love the opportunity to discuss this situation further if you wish.
Please feel free to reach out to our customer service team for any further questions or to update your reservation with the accurate delivery information. We are here to assist you in any way we can.