Dear Mrs. Janet, I understand your comments but I do not acept them, you can not say that you were not been picked up in Lima and Cusco, remember that you have been picked in Lima from Airport to the Hotel on June 6, and also the next day from Hotel to Lima airpot to take your flight to Cusco, and when arrival to Cusco, the driver was on time (11.20 Hrs.), so there, from the information of front desk of the airport we do not why they told to the drive that you number flight was late, any way, the driver was there and he transfered to you to the Hotel, when arrival to the Hotel, I visited to you, I gave you all your entrance tickets in a yellow enveloment, it means, tickets train to Machupicchu, one per person, tickets of entrance to Machupicchu one per person, bus up and down one per person, and I never told you that there was just one ticket per person, I gave you complete tickets, so, maybe you lost them, and if so, you should call me to give you another one, you never called me, and also you never sent me a massage by Viator extranet, we used to give all the time all the necesary documents our visitors when arrival to Cusco before starting the tours and in your case we did it too.
Reagrds,
LENIN ROMAN