Dear Sir
Beforte starting to respond to your review, let me just locate your animosity against someone that up untill your review had just great reviews, maybe if you didnt come to the tour with a massive hungover he would not talk to you about drinking.
About the cancellation just to give you a small inside on the situation of posponing the tour due to a car problem, machines break I dont know if you are aware of that, but yes they do breaK i have contacted you on 1 days before the tour with a solution for you, which was to do the tour on a different day as we couldnt do it on the date schedule due to several situations with our fleet and we have asked you to change the date for not cancelling your tour.
Anyway I will not take your words as a honest review mainly because you were asked several times if you were enjoying and your answer was always yes we are enjoying and that the day was going really well.
For me you have come to this tour already with one idea to slag our company off and our guides mainly due to the fact that we had to change the date of the tour, this I can say mainly because on your review you say that we havent excused us for being cancelling the tour, please check the messages we have exchanged with your wife below, its all about entitlment that you feel that you have and you dont haveout of more than 1 thousand reviews and more than 10 years on this bussiness I have never seen mistreating a guide and a human person as you have done on your review and one thing Sir I will not accept your words as they are offensive for the hard work of Carlos that did his best to accomodate you and your wife bad attitude towards everybody.
With regards to the tour we were told off by the guards at the palace because your wife was always standing behind and not joining the group for explanations even the rest of the group mentinoned to Carlos that you guys were not joining the rest of the group and had kind of a bad attitude, also every question that your wife did Carlos responded, he even offer to get you guys waters as you were looking a bit rough, you were asked to seat at the front which you guys refused, he gave you plenty of time in Cascais almos 1hour 30 minutes, for the all group to go to the toillet and enjoy the village of Cascais, by what I see on this day there is nothing wrong with Carlos and the tour, I could use your words to evolve but the way this review is done I mean is nothing to improve from your words as they are just negative without any really feedback that would help us to evolve.
Another thing the brutal 10 hours tour how can this be possiblke if we started at 08:00am and at 17:00pm you were at your place, it seem e4xaqgerating is something that you like to do on this 9 hours you had 1 hour 45 minutes by your selfs and 1.30 minutes in Cascais so I think your 10 hours are a bit off the chart with regards of listening Carlos for 10 hours and by this I kind of rest this case and by this I can see that this review as nothing to do with the tour but an attack to a person that you dindt liked.
With regards to the tour we did the tour that we normally do to everybody on which we get amazing reviews and by the way just for not be forgotten there were another 6 persons on the tour that really enjoyed the day, so as you by your words on the day, but it seams that being honest and let us know that you were not enjoying was not on your plans to us.
If you look at your review you almost left in Cascais I mean thats 30 minutes in to the tour, with no apparently reasons to that, so again I do not take your review as a serious one mainly because of your attitude towards you guide and not towards the tour.
Whishing you all the best
Kindest regards
Pedro
PS - At the end of this review I will put parts of our conversation for also other clients may see the honesty of your review:
Dear CeCily
Sorry to disturb and to be cancelling your tour b8ut we had a problem with the car and we cant do the tour tomorrow can we change for after tomorrow?
Best regards
Pedro Alves Oct 9, 2023, 05:46 PM
THIS MESSAGE WAS SENT THE DAY BEFORE THE TOUR
FEW HOURS LATER:
Dear Cecily
Again Im sorry for the Situation but was out of our control, we can do it on Friday for you yes not a problem, we will do the pick up at 08:00am on that day.
Please advise if we can go ahead and reserve the place for you?
Kindest regards
Pedro
Pedro Alves Oct 9, 2023, 10:40 PM
COUPLE DAYS AFTER:
Hi Cecily
Great that you have booked its on Rua Alexandre Herculano 3 at 08:00am
Kindest regards
Pedro
Pedro Alves Oct 11, 2023, 06:40 PM