Thank you for sharing your experience, Malecia. We appreciate your feedback as it allows us to continually enhance the quality of our tours.
We regret that your recent tour with us did not meet your expectations. In light of your comments, we'd like to assure you that we are taking steps to address the concerns raised. Our guides undergo comprehensive training to provide insightful and engaging information about Venice, our venues, and our selections. We’re disappointed that this was not your impression and your feedback will be valuable in refining this area of our service.
Regarding the payment issue, we want to emphasize that this is an isolated incident and not reflective of our standard operations. We understand how such situations can impact the overall experience and we are committed to preventing any recurrence.
Despite the challenges you faced, we're pleased that you enjoyed our culinary offerings and the sights of Venice. Our tours aim to offer a delightful blend of gastronomic experiences and local highlights. We appreciate your acknowledgment of this aspect.
Your feedback is crucial in our continuous efforts to improve and we thank you for bringing these matters to our attention. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.