The concept is interesting but it's execution can be better. I would give it a rating somewhere between Average and Very good.
The company that arranged the transport did its job well with the exception that the driver was mostly conversant in Arabic and French. So English speakings guests like us had to guess as to what was going on. The instructions regarding the structure of journey was not provided. We suddenly stopped at an Argon oil cooperative, which while interesting, wasn't a necessity. After reaching the desert destination, the driver did not tell us when the program would roughly end and what we needed to do after that. It would make a better experience if he came to the camp to collect his group at an allocated time, rather than we searching for him in the dark. This is alo important as there are many groups visiting at the same time and this causes confusion.
The organisation at the Agafay camp was not present. This may not be the fault of the transport company as I believe they are different from ones running the camp. At the camp we had to continuously ask the people there when we would go for our camel and/or quad bike rides. Also, no general time was provided for dinner and it's end time. The food was average. The entertainment by the Berbers could have been organised better, with a proper introduction to their art and an explaination to what they were singing or performing. At the end, the experience ends with an unexpectedly good fire display. Again, this was done in a very unstructured fashion.
Overall, an interesting experience for the whole family, but needs more structure and better customer experience.
Response from Host, Mar 2024
Thank you for sharing your detailed feedback. We appreciate your insights and apologize for any confusion during your experience. Your points about communication, structure, and coordination will be addressed internally to enhance the overall customer experience. We value your input and hope to have the opportunity to offer you an improved experience in the future.
A EVITER
Olivier_M, Oct 2023
Il est préférable de passer directement par l'hôtel pour te sur de ne pas être arnaqué, nous avons eu le malheur de passer directement par viator, nous avons payé, La moitié des escursions ont été annulées et pas remboursées et orgaisé dans un chaos total et quand on les appel ils nous explique que c'est payé tu avait qu'à pas passer par nous en gros bien fait pour ta guelle. Bref des petits arnaqueurs 2.0.
En quelques mots..... A éviter, pas sérieux
Response from Host, Oct 2023
Je suis vraiment désolé d'apprendre votre expérience décevante. Nous prenons très au sérieux les retours de nos clients. Nous aimerions avoir plus de détails sur votre situation afin de pouvoir résoudre ce problème et éviter qu'il ne se reproduise à l'avenir. Pourriez-vous nous fournir plus d'informations par message ? Votre avis est important pour nous et nous voulons nous assurer que toutes les mesures nécessaires sont prises pour rectifier la situation. Merci.