Dear Carmen
I want to extend my sincerest apologies for the disappointment and inconvenience you experienced during your recent interaction with us. Your feedback is incredibly valuable to us, as it helps us improve our services and prevent similar situations in the future.
I understand how important your plans were, and I’m truly sorry for the frustration caused by the pricing error and subsequent cancellation. I want to clarify that the listed price of $100 for a tour involving 12 people was an unfortunate mistake, as our regular price for such a tour is $600. Unfortunately, honoring the incorrect price would have posed a significant financial challenge for us.
However, I would like to bring to your attention that you mentioned in your review that you were unable to experience our services due to the cancellation. It’s important to note that you never came to our shop and never received any service from us, also want to make it clear that I was never rude to you This misunderstanding has resulted in an inaccurate portrayal of our business in your review.
The intention of our pricing structure is to ensure that we can continue to provide the best possible experiences to our customers. While it’s unfortunate that this situation has led to such a negative experience, we are here to provide quality service while maintaining a sustainable business model.
Once again, I’m truly sorry for any frustration this has caused you and your group. Thank you for bringing this to our attention, and I hope we can find a way to regain your trust in the future.
Best regards
Miguel Zaldivar