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Beginner Kayak Antelope and hike at Lake Powell

Name: Beginner Kayak Antelope and hike at Lake Powell
Brand: Paddle Express
SKU: 279618P1
Price: 119.00 USD
Rating: 4.5 (59 reviews)

Page, USA

4 hours
Mobile ticket
Offered in: English

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Overview

What's Included

Vest are included
Dry bags are included
Paddles are included

Bottled water
Snacks

Meeting and Pickup

Meeting point

XH85+74 LeChee
XH85+745 LeChee, AZ, USA
Meet at the bottom of the Antelope Point launch ramp for mandatory orientation 34 minutes ahead of event start time, required by National Park Service. Fitment starts 25 minutes before the event and safety starts 20 minutes before the event. Look for the dark blue truck.

End point

This activity ends back at the meeting point.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Service animals allowed
Near public transportation
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions

Travelers should have a moderate physical fitness level
Not recommended for first time kayakers. Must have experience.
Recommended for beginners
Not recommended for out of shape individuals
Recommended for beginner-intermediates level kayakers
This tour/activity will have a maximum of 22 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveler Photos

Featured review

kastlevu

This was an amazing trip. II recommend the 7 o’clock timeslot. It was quiet on the lake. It was quiet in the canyon. Felt like we had the whole place to ourselves. Tony was an amazing guide. Very knowledgeable about the best places to take pictures and gave an awesome demonstration about how the canyons were formed.

Reviews

4.5

59 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 59 reviews

Great Experince ! Thank you 🙏🏻

Esin_A, Apr 2024

It was an amazing Kayaking and hiking tour. Our guide Tony was amazing. Perf et afternoon to be on the water and hike. Thank you.

Response from Host, Apr 2024

Thank you Esin, Tony is really good, very personable and everything always goes smoothly with his groups. We really appreciate your support. Hope to see you again soon

Best kayak trip in AZ

kastlevu, Apr 2024

Response from Host, Apr 2024

Thank you very kindly, we are very glad your tour went so well. Tony is really good with his groups, he takes care of them and is super attentive to their needs. He is very knowledgeable about the canyon and very helpful with kayaking. We are very thankful for your business.

Great tour!

Abhishek_G, Apr 2024

Me and my brother went for a 3pm tour with Tony. He was very knowledgable and told us many facts about the history of the place and the Navajo people. Tony's tips were very helpful for us beginning paddlers.

Response from Host, Apr 2024

Thank you Abishek for your feedback. We are glad to see you enjoyed your tour and thank you for taking the time to leave feedback. Tony is grateful for you support and he is very knowledgeable indeed. He will be excited to hear you were appreciative of his help for your level of paddling ability. He really enjoys teaching kayaking and he is very good at it. Thank you very much and please come back again.

Unique Experience

JosePablo_M, Apr 2024

We had an amazing time. Our guide was more than prepared and went a mile and above to make sure we had the best time even though we didn't have the best weather. Be sure to bring waterproof gear or be prepared to get a bit wet. Super profesional regarding safety and comfort for all of us.

Response from Host, Apr 2024

Thank you Jose is was a like to meet you and adventure with you. I’m grateful for your support and feedback here. We had a great tour and yes we had some adventure with weather which always makes it interesting. Thank you for being great sports about it and making the most of the tour. Thank you I really appreciate it.

Amazing Kayak and hike tour Antelope

Inne_D, Apr 2024

We had a great tour with Tony. He was very funny, had a lot of knowledge and was very helpfull during our tour. Views were amazing. Would 100% recommend this tour company.

Response from Host, Apr 2024

Thank you, Tony is a phenomenal guide and Paddle Express is very happy to hear you had a great tour!

Very supportive team and...

Nigar_M, Apr 2024

Very supportive team and interesting activity! Thank you gents, our family enjoyed every min of it!!

Response from Host, Apr 2024

Thank you Adam it was a pleasure. Tony and I enjoyed meeting you and your family. Thanks for the great adventure!

So much fun!

Lindsay_M, Apr 2024

Sean was great! Very knowledgeable and friendly! It was alittle difficult to those newbies with the wind but it was still a blast!

Unacceptable

Yoav_S, Apr 2024

Cancelled, and nobody notified us. We waited for one hour. I was told that the tour operator would send me a mail 2 days before. Didn׳t receive.

Response from Host, Apr 2024

Yoav, wow you are not telling the truth. I did try to call you the day of your tour but your phone number wasn’t working, plus you didn’t check in the day before. You were notified, you just didn’t check your Viator account. Have a good day

A must do experience!

Yazmin_G, Apr 2024

This tour was such an amazing experience!! The views were incredible & surreal. We had a great time kayaking the lake and hiking the canyon. Sean was very helpful & informative, very knowledgeable of the area & he made this experience so much fun! Would highly recommend!

Cool adventure

steve_M, Apr 2024

The canyon is so majestic! Awesome tour guide, on time and friendly. Great day on the water, and a really cool adventure.

TERRIBLE!!!

Teresa_V, Apr 2024

TERRIBLE - the tour guide was very Rude and sent me the link to the wrong spot and by the time we realized we were waiting in the wrong area we were too late for the orientation. And when we tried to explain it to the tour guide he was VERY rude. Ignored me when I called out to him and I had to run after him to get his attention. I have done MANY tours in MANY different states and have NEVER experienced such rudeness. We called him multiple times when we were not sure where we were and if we were in the right place and he never returned our call. I will NOT ever use Viator again.

Response from Host, Apr 2024

Teresa I’m sorry I can’t believe how rude you were to my customers. Im also sorry you were in violation of terms and conditions so you didn’t have a contract with me when you were yelling for me and so late you had to run after me. Think about that. You were so late you had to run after me. I’m so sorry you also could not respect my customers time, and were very rude to them as a result. I protect “our” time, the groups time. Sorry but when someone like you is all about “your” time because you are selfish and under prepared I don’t waste the groups time. What if you were on time and a party of 4 was late and trying to wreck the situation? Would you be happy to delay for a party of 4 who wasn’t prepared? I doubt it. Terrible Teresa look around at the fabulous reviews, look at the very few negative ones like yours, the negative are all based on late customers who were not committed and rude to my other customers. Only customers who are in violation of terms and conditions make a bad review, which is not too often as I have 10:1 review ratios on this platform and 75:1 in general. Teresa you were late, and made a scene of yourself then you disrespected my customers. Teresa do you know that less than 10% of customers leave a positive review and 1% of the crowd will leave a negative review 100% of the time? I was a double major in College, Social Ecology and Psychology and you are a narcissistic gaslighter, and unfortunately a liar. I don’t like pointing out the truth to customers and writing ugly truths about their delusional behavior when they are manic like you were and in violation of their terms and conditions per the binding agreement. You certainly are a beginning beginner and should not have signed up for the tour. I think you need to really consider your claims of going on several tours because none of them were deep water kayaking and hiking from the list you tried to send me after all of this nonsense. I am very upfront, and say it in the description this is not a beginner friendly tour. I gave you instructions in the booking details, a map, written directions and even information the day of, and so did Viator in an email reminding you of the details. Wow you have a huge ego that doesn’t fit because, and an experienced person would understand the information I provided and Viator sending you an email reminding you of the location, and giving you the directions again. So you were reminded twice the day of. I also respect my groups time more than you did. I am still shocked at how you thought you were ready for this event, and how sad it is that you as beginner can claim it was terrible when it is not a fit for you, or your party. Please save it, you were terrible, and rude to my guest who were on time. I can’t believe you acted so entitled and were the worst prepared out of 26 people I had on the day. Please pay attention to details next time, and execute them on your own. I told you the day of the name of the location, and asked you twice to read the directions provided so you knew where exactly to meet, when, and what to look for. You didn’t. Sorry, no I didn’t send you a link that took you to the wrong location. Why on earth would I do such a thing? Why would you reach out to the to the owner for directions at 5:25am then berate him in a review, and refer to him as just the tour guide? Because you’re a narcissist gaslighter and you’re trying to devalue me and destroy me because I didn’t stop my entire day of business for you. I had 26 people, 30 including you. All 26 made it on time, and none of them were bothering me at 5:25am so that shows you something right there. You were trying to get extra attention and because you didn’t I’m terrible? Sounds like you have masculine issues within your personal life so a dominant male figure makes you uncomfortable when you’re given directives by that person to read directions or pay attention to details. I answered your text at 5:25am and gave the name of the location and asked you to refer back to the booking instructions twice in that conversation , wish I could post the screenshots. I even said arrive on time or I won’t take you. Very upfront. I gave you information so you could arrive on time but you failed even after I asked you twice respectfully to read the directions provided. On top of that you ignored the email Viator sends out the day of to assist you in the process. You were texting me like I had nothing else to do but I had a 7am tour of 9 that I was on. So that’s why some of your messages after 7am were not answered but you sent some irrelevant text about waivers (almost like you had booked with another company and had your notes confused-because I don’t email waivers you sign them at orientation) or what else I provided like water, which no other company provides water, are you serious with that? I believe it was that you were being obsessive compulsive over the emotional part of being told what to do by a male. Unfortunately Teresa you are a terrible horrible customer. I really wished you never booked and wasted my time. So rude and disrespectful to not be prepared the day of. You have to be kidding yourself. I answered your questions at 5:25am and you still failed to arrive on time 4 hours later for your 11am orientation at 10:24. Unbelievable. You want to blame someone because you’re a narcissistic gaslighter that can’t allow the ego to be controlled, so you had a tantrum and didn’t fully prepare. Why? Because you’re the emotional manipulator consumer who manipulates the front line employees when you’re void of customer responsibility. You feel it should be all handed to you whenever you demand, that’s outrageous. You last minute asked me (the owner) the day of (at 5:25am) what the name of the location was (it’s well written in the booking instructions ) and I sent you the National Park Service website information for Antelope Point Public Launch ramp. I also asked you to refer back to the booking information (twice) so you could arrive on time, and know the process of what vehicle to look for etc. I did you a solid by asking you to read the directions twice so I would be able to feel confident about your readiness but you didn’t. Now I can say if needed “I told you twice to refer back to the directions and instructions provided” and you didn’t. Totally disrespectful. So glad I have that screenshot for this reason as you’ve still text me after you lied in this review but it stopped when I screenshoted our conversation that started at 5:25am. You took a typical narcissist out with saying something compartmentalized to the facts such as “I could screenshot the calls from my phone” sorry it doesn’t matter when the text records show I respectfully responded before business hours and provided information you requested but that wasn’t good enough. I feel sorry for you. I’m glad I responded, not reacted like you were trying to get me to do with your devaluation and your invoking, most notably afterwords when you were attacking me through emails. I’m sorry you wrote lies in a review that blames me for your lacking of commitment like you’re doing. It’s funny how I can tell who’s going to be a royal pain in the neck type. The person who is not honest with their experience tells me indirectly when they ask two questions. The two questions are the name of the place and how to get there. Beginning beginners ask that question whereas experienced kayakers don’t. The same goes for their ability or lack of ability to comprehend details provided. You lacked comprehension skills, and failed to commit to executing requirements like bringing water, using the bathroom, having nutrition for the event and arriving to the correct location on time. Sorry I feel bad for you because you were a group leader of beginners who were incompetent middle aged liabilities because of the sum total of nots. Not in wilderness shape. Not demonstrating abilities to perform above beginner level standards of reading directions and understanding them, yikes. You decided to use that hyperlink that was listed on their website then aimlessly followed it and NOT following instructions or road signs. That is not my fault. You also were given directions when you booked that had a map and gps coordinates that Viator and TripAdvisor approved of. So you did not prepare. You were trying to call and text me while I was on the 7am tour, that’s why the booking details explain the “customer must have the ability to find the location on their own and arrive on time for mandatory orientation” and you did not commit the time to look at the map and understand where you needed to be ahead of time. You were an impulsive last minute booking that could not recall simple instructions then you tried to blame the company who provided you details at checkout and once again at 5:25am the day of but you could not would not recall? I don’t understand. As a result of your lack of commitment you expected extra customer service (that you did not pay for in the ticket price) when you were not prepared the day of the event. I responded with the information at 5:25am but you could not comprehend. When you arrived I was preparing my group with Michael, and his family along with Julia for departure because you missed mandatory orientation, and fitment. I was walking down to the shoreline with those who were capable of understanding the directions and executed their end of the contract as a result. I had rentals in that time too, all whom knew where and when to meet me. We were there at the bottom of the ramp by the shoreline, and some were waiting for me to proceed to the shoreline for launch. Teresa I’m sorry you were being dramatic, and actually yelling for me at 10:45 am which was 20 minutes after your orientation window. You approached the wrong vehicle and asked a minimum wage rental attendant from a different company if he was me. When he said “no, he’s over there” and pointed you then proceeded to dramatically yell at me like you owned me and I owed you time and attention but you were late and I had moved on with my process. You had an emotional problem with that and you made a scene with bogus claims that I sent you a link that took you to the wrong place. I sent you information about the name of a place you asked about. Be reasonable with that please, I respectfully responded to your request for the name of the location and gave you the answer. You could have googled the name from there and taken that link, but you found a link on the .gov link I provided which took you to the visitor center, but because you didn’t read the directions you did not know what to look for and once time quickly passed 10:25 you began to text again while I was starting orientation. So fast forward to 10:45 and you were far away without your entire group yelling for me to stop. You were “calling for the tour guide” according to your narrative which the “tour guide” is you insinuating low level front line staff, and you the customer had the right to “call for him” but you were late, and yelling at the most certified instructor out there. Yes I’m a level 4 kayak instructor, between tours I accommodate rentals, and VIP rentals, and sometimes lessons, and that is what was going on when you thought you could take control of my time. You booked a tour that requires you to arrive on your own, clearly stated in the directions. You should have booked a tour with the different companies that charge $120 and do the same wilderness course but they are geared towards slow paced beginning beginners and I don’t want that kayaker in my group because look at you, look at this mess, you essentially could not would not comprehend so you made a mess of the information not me. Sorry you think my customer service should clean it up, no way! I enjoy paddling past the beginning beginner groups with my $2500 tandems while they are all paddling entry level $799 tandems that are much slower and not as hydrodynamic my tandems so therefore more work, more demanding. Unfortunately you and only you expected your time to be the most valuable which it wasn’t, your window had passed. So you were being disrespectful like that because you clearly couldn’t walk another 100’ to the bottom of the ramp as you knew it symbolically meant I was no longer in orientation because my positioning changed to near shoreline. You were out of line by yelling at me, and then now in narrative claiming you just called for me. You were trying to treat me like I was a front line employee that you could emotionally control because you lost control of the situation (sign of heat fatigue) when you didn’t arrive on time and also waited in the wrong place which means once again you didn’t read directions along with tour instructions. You were rudely yelling at me while I was in the process of moving the safety section of the tour forward so I was in conversation which you were trying to interrupt from over 50 yards away. If you were there in time you would see I was actually doing a lot more than just being a tour guide but thanks for trying to devalue me in your narrative. I was also launching a group of rentals so I was signaling them to move the boats into the shoreline position. The other group of rentals were a rescheduled crew from a tour that got canceled because of weather. They were all reasonable and respectful of my time which I am thankful for, I really enjoy customers who commit to the simple details like knowing where and when to meet and following through with their end of the contract agreement. You were acting like your time was more important than theirs, and you were the desperate one who was rudely yelling at me trying to gain emotional control of the situation that wasn’t in your favor as I continued to walk down to the launch ramp much faster than your slow sluggish pace. Sorry I don’t respond to yellers because that’s emotional drama I don’t want to have around other people, and that’s also the void of contract customer trying to gain emotional ground for leverage in a situation like you’re doing which is lying in a review to injure my reputation. I played Major League Baseball so I’m not at all bothered by a heckler situation like a bad review. Yellers only yell when they are late. You obviously were not prepared, and based on the rest of your group assessment you all were not in shape to do the 7.5 mile wilderness course as you were all winded just walking down a 300 yard launch ramp which suggested you would not have passed assessment and orientation for the 7 mile wilderness adventure. I don’t take liabilities out in the wilderness, I’m not a rookie guide you can leverage like you’re trying to do in your narrative. Based on a quick assessment 2 of your 4 group were not going to fair well at all, and already had signs of heat fatigue on a 63 degree April day. I’m not sure what reality you’re in but they were going to be a safety issue because they were so sluggish, and slow moving after a short walk downhill. Teresa we saw someone have heat exhaustion later in the day, and they had to be medically removed from the area, so being fit for the event is critical. Some of the first days in spring can be very dangerous for tourist like your group who are not in great shape for the environment but think because they bought somethIng they are entitled to it. Not true. You and your group were showing signs early like struggling down a decline because the knees are weak, and they are too heavy with top weight therefore overweight so the top heaviness wears the knees out fast per each step. You were showing the signs too with your emotional state, and the yelling followed by irrational behavior trying to challenge me, and blame me for your lack of attention to detail. I’m sorry you had that embarrassing experience of cognitive decline from heat exhaustion and UV exposure, it happens to many people unfortunately. Also you didn’t call me multiple times but I understand how desperate you must have felt knowing your group of ladies were struggling with cognitive decline because you were all going through spring heat exhaustion coming out of a winter climate wherever you are and therefore haven’t been getting outdoors and acclimatizing to the UV and the temperatures. You were also showing signs of over exposure to UV or UV poisoning because you lacked cognitive ability to find the location from the beginning at booking. You probably booked during a happy hour with the girls the weeks leading up to the event and the night before you didn’t check details. Unfortunately you woke up the day of your tour and didn’t know simple things like where to meet so you tried to reach out to me assuming it was my job to respond to you the day of or else I was “rude” and lacked “customer service “. Typical for the type B emotional consumer who needs super high end emotional care during the greeting process of the tour. I don’t charge the customer for that in the ticket price because I don’t want that zapping type extra super needy incompetent person on my tours, it’s a total drama experience I want to avoid bec that consumer is mentally exhausting. Truth is I cringe everytime I get customers like you who are super needy, and lack accountability, I really don’t like to take that person in the wilderness, it’s very annoying, and stressful. You’re the type who can’t make it back on your own, and expect a tow back. Sorry I do too many tours a day to deal with that nonsense. I doubt you’ve done other kayak tours otherwise you would have not been so needy and under prepared. I know for a fact many other companies would have turned you away based on assessment as I actually tried to get you rescheduled but the slow moving nature of your group was seen as too much of a liability so no other company wanted your business because of heat fatigue risk that you were showing. Teresa I’m trained more than those other guides and have higher levels of certification so I can handle more people in one day as a result. Part of that is filtering the nonsense the day of to get through the obstacles created by the excuse making customer who isn’t accountable. Non accountable people are liabilities on the water, period. Non accountable customers are likely to be an issue because of 3 major reasons: dehydration from alcohol, bad diet, low cardiovascular and anaerobic abilities. Teresa I did answer on a reasonable basis in text but you were not prepared to do your end. You simply didn’t set aside proper time for the super duper sluggish slow moving nature of your group, and then you panicked, and decided to pick on me for instructions you were already given. If you did set aside proper time you would not have been late because the marina visitors center is not that far from the launch ramp but you didn’t read instructions and uphold your own obligations as a customer. I think you left your hotel late too because you were moving slower than you realized which is another sign of heat fatigue. Sorry that compounded the situation even more. Sorry you think that you should get more for what you paid for. You were told to be ready, study the map, and know where to go. Its clearly written upfront in the instructions and event description. I’m not sure you were really in shape to do the event because you did not know the location, or the time it was going to take your slow group to assemble. You obviously were going to miss mandatory orientation, and assessment even if you did arrive when you claimed it took too long for you to figure out you were not in the right place. Teresa I served over 26 customers in that window of time between my 7am tour finishing at 10:15 and my 11am tour launching as I had two different rental groups at 10:15 and 10:30 to process. The other parties in your 11am were there for orientation at 10:24 and none of them had to text or call day of asking for directions or meeting instructions. They all had plans for after the tour so I had to maintain the schedule so they could all be off the water by no later than 2:30. We had a great time and everyone got to their next place like: Horseshoe Bend for Sunset after dinner at 4pm, or one arrived in Bryce before Sunset, and the last got to the Grand Canyon by Sunset because I got them off the water on schedule. If I had extended my time schedule for you all of those things would not have happened and that’s not cool to do to customers who are committed and prepared and self sufficient like that. Sorry. My 11am tour launched on time, and so did my rentals. None of them were sluggish like your group. I didn’t have a single complaint with any guest who were on time in fact I look at the nature of the positive feedback vs the negative. The negative is always late and under prepared, under committed, under experienced, yet full of unrealistic expectations. The best is when the void of contract customers take their nonsense complaints and try to leave a review, they always lie, and never tell accurate information, and it’s always loaded with accusations that are not valid. I’m never rude when someone is late, and respectful about it, I’m very non emotional. Sure it might feel like I’m rude in that moment when you’re looking for fluffy empathy type customer service and I lack any emotional empathy for those who are late. Sorry it’s not my fault you couldn’t follow through on your end, understand simple directions, and instructions. I do refund those who are late, and respectful about it. Sorry but those who are drama and disruptive to the tour only get partial’s because they have reserved the gear, and labor has been done to get the gear to the shoreline, and ready for them when they arrive at mandatory orientation. So in good faith I do all this labor to get the gear ready for those who show up ready. The contract turns void when the customer is late to orientation , period. You got a partial refund but you were trying to be dramatic at the shoreline and now you are trying to leverage that opportunity and say I was rude but I was just staying on time with my day. I served over 25 customers on that day in total and I also refunded other people besides yourself. Those who I refunded fully were respectful and didn’t disrupt the tour when they were told they were late, and couldn’t be processed. I lost labor cost and spots on those tours by fully refunding them, but they were calm and polite and mature enough to understand the situation and rules. Anyways lots of ands here, shows how willing I was to accommodate you however you were not willing to commit to the mutual bonding agreement on several occasions. Have a great day

Relaxing fun

Malinda_P, Apr 2024

Loved the hike through the canyon and kayaking the canyon. Enjoyed the assistance from the guide getting in and out of our boats.

Response from Host, Apr 2024

Thank you Malinda for a great day on the water, and yes it takes a lot to help all the customers in/out of the kayak 4x in one tour. I’m glad we were able to relax on the tour because you arrived on time, prepared, and ready! That is the hardest thing to do when some of the group is on time and other people are not. I’m glad you were able to enjoy the experience and relax in the beautiful scenery. Look forward to our next adventure!

Horrible experience!!

Yogesh_K, Apr 2024

We did not get to go on the tour. The tour operator did not wait for us and left us on the dock even though we were there before start time. He even left two other families stranded besides us. The tour operator was rude in his response. He was unreachable before start of tour when we needed direction to get to the tour start point. Very disappointing!! We need our money back. Thanks!

Response from Host, Apr 2024

Yes Yogesh you did not arrive on time for orientation therefore you were in violation of the terms and conditions. Sorry no you actually were not even at the shoreline at the start of the scheduled time. I was on time with my two guest Paul and George. Paul was on time because he knew at 290 pounds and 6’5” tall he was going to need the proper time and assistance to launch on time. His son George was 6’2” and just over 200 pounds so they were going to need my larger sized kayaks, which I had the perfect tandem for them, the 800 pound beast windsport delux. This tandem is epic! George and Paul had a great time and they did 7.5 miles in 2:45 minutes can you believe that!? Yes I know that is an incredible pace if you know how fast a kayak can go and understand 5.5 miles on water and 2 in the canyon is a lot to do in 4 hours let alone under 3! I was so excited for them and how much fun they were having. I was bummed you were not there in time, but glad you were not there to be who you were in text to me while I was paddling during the tour. I do not wait and make others wait. You were not there 34 minutes before the launch time for all of the orientation and safety procedures like directions say are mandatory. At 15 minutes before the event launch time I was doing inner harbor safety and when you arrived my customers had already gone through harbor safety. You sir were not there at orientation, or safety, end of story. You did not try to reach me until after orientation had started. You got to the bottom of the launch ramp 35 minutes after orientation started, 30 minutes after life vest fitment had started and 15 minutes after we did our paddle assessment at the trailer. We had already moved into our entry and exit protocol and deep water safety awareness, and you still were not there. The rest of your claims are not accurate I have pictures and text that side on my timeline. You are to come prepared and on time, you did not execute either. You did get directions when you booked. I’m sorry you think it’s ok to text me after orientation starts and ask for directions, that means you’re late. I was not rude at all in my response I was just factually stating I’ve already started. I’m sorry you were not prepared we had a fabulous time. I do not wait for those who are late because it takes away time from those who are in time, prepared, and ready. I’m so sorry you have to leave a review that is not honest. Why would I leave people who are on time? Only logical people will understand this. I’m sorry you didn’t look at the directions or a map before your tour. You booked a kayak tour not a taxi service to the lake. I had your gear ready, waiting, you were not there for orientation, safety, or inner harbor safety, that’s when we all get situated in kayaks, and make final adjustments in seats, and foot positions before we paddle. I think you’re a beginning beginner that thinks you just show up and walk straight to the kayak on the shore and get in. I’m so sorry it does not work like that. You got a partial refund because you reserved the gear for that tour and I had to haul it from my trailer to the shoreline, so you paid for my labor and the rental of the gear but you didn’t arrive on time so you were unfortunately VOID of contract. Yogesh you then collected information with Ali and the two of you have been compartmentalizing facts and you e teamed up with each other to attack me based on non factual information. Why in the world would I leave a customer who arrives on time? That just does not make sense, I’m so sorry you’re so emotional about this I know it’s embarrassing as a middle aged adult to not know how to comprehend written instructions and execute them. It’s even more frustrating when you’re relying on the smart phone but once again you don’t know how to read a map. I’m so sorry that must be very frustrating for you. Do you get your money back when you miss a flight? No.

Sean is the best!

Maria_F, Apr 2024

Awesome experience with Sean! We are a family of 4 with 2 boys 11yo and 8yo. Our family had a blast! Sean even gave recommendations of other activities and places to eat after the tour. Highly recommend Sean!

Response from Host, Apr 2024

Thank you Maria! It all starts with the customer showing up on time, ready, and prepared which you did for a 7am tour with your kids! That’s not easy to do but wow wasn’t that an amazing experience at 7am with glassy water and magnificent sights with birds singing and overwhelming amounts of peace in the canyon! I’m grateful to have met you and your family, hope you all get to adventure on more waterways and come back to visit me again soon! Thank you so much for being on time, being ready, and being prepared it made it so easy for me and the rest of the group to enjoy the time together. You have a beautiful family and send me some Firestones tri-tip sandwiches please!

Never use this tour, trouble

alireza_s, Apr 2024

The tour operator, Sean was very rude and not cooperative. The direction and meeting place was not clear. 9 people out of 11 have trouble finding the meeting place. After looking around finally we found Sean 20 minutes before the tour started, but he refused to take us.

Response from Host, Apr 2024

Ali, you sir were late, and very rude and in violation of the terms and conditions. Sorry you’re such a jerk and so exhausting to respond to because you are not a truth teller in your review. I can’t believe how rude you were to me and my customers. Be honest with yourself, I have 5 stars minus the few people who thought it was ok to be late. I’m not worried about saving face with the void of contract customer that was a jerk to my other customers, I want to stay away from that consumer who thinks their time is more valuable than “our” time. I want fair and reasonable customers who uphold their end of the fair and reasonable contract, show up prepared, ready and on time, and show real respect towards other customers. You sir did not do that. You were very unreasonable. Reasonable people are not liabilities on the 7 mile adventure in the high desert. The threat using customers can’t leverage me because I filter them out by allowing someone like you to leave a tantrum review so I can respond not react. That’s all you tried to do is get me to react when you were wrong. I did not react I only responded which was emotionless and you want to claim it was rude as a result of your inability to get emotions out of me that you wanted to leverage because you were void of contract. Ali I don’t care about the tantrum oriented 1star customer who can’t arrive on time. I have over 400 5 stars and less than 15 negative reviews in 3 years doing tours. Very impressive because that means 90% of the others never left a review. So essentially thousands of happy customers have been served by Paddle Express and had nothing bad to say. Like always I was a true professional adhering to my safety standards and the National Park Service guidelines for orientation. Why? Because we have to make sure no one is intoxicated (I believe you were hungover due to your aggressive and rude behavior along with your sluggish arrival) or any other kind of liability that an unsafe and under prepared person might be, like yourself. I have pictures of you flipping me off while I was moving the tour group through safety, and inner harbor protocols before we launched on time. Why? I had Paul and George in my extra large tandem that has 800 pound capacity. Ali let me tell you about Paul, he watched you act like a jerk to me and delay our process in the tour. He watched you flip me off several times after I said I couldn’t process you on time because you were already 20 minutes late. Paul is 6’5” and 285 pounds and his son George is 6’2” and around 200 pounds so they needed proper assistance and safety measures for them to be safe on the water. They arrived on time and were very good paddlers as they swiftly moved through the inner harbor safely process before moving into the deep water section. They had an outstanding paddle in time of 55 minutes into the Canyon which is top 5%!!! Wow!! Incredible, that is super fast because they paddled 2.8 miles in 55 minutes! Super awesome!! Way to go Paul and George hope you got back in time for a phenomenal bbq sunset at your Wahweap Campground! Cheers! Keep in mind Ali, you also walked up to me 15 minutes after orientation had started and tried to take “our” time and prevent me from doing all the necessary things for their safety section of orientation. Ali the rest of your group was 5 minutes behind you, your wife said “what’s 5 minutes” as she was still walking down the ramp, which told me a few things. It was clear you, and her don’t respect my time or “our” time, the National Park Service safety protocol, or other peoples safety, and peace. You then tried to film me like I was walking away from you but I was walking Paul and George into the next portion of safety down at the shoreline. At 15 minutes before the tour time the group always moves to the shoreline for paddle form assessment, and kayak entry/exit shoreline assessment which you were preventing me from doing it because of your dramatic behavior. Sorry it’s what every company does because it’s in the bylaws of our certifications. I’m sorry you’re a beginning beginner, and feel you can walk up to a kayak tour, and disrupt the process, and then threaten a company when they are adhering to their insurance and permit guidelines. The directions are very clear you sir do not know the difference between a launch ramp and a marina (clearly two different locations on the map) and I have text messages from you that are indicating that fact. I’m sorry you’re a middle aged man and can’t read a map, or comprehend written instructions/directions, that must be very frustrating to feel so dependent on others in that way. I’m sorry your ego suggests that you’re a typical metro-alpha in Orange County. I’m so sorry for your awkward disposition, and the reality that you are not able to comprehend written instructions, then execute them. I’m sorry you and your ego can’t adhere to contractual obligations without having a meltdown like a snobby little child. You were trying to invoke drama the moment I said no I’m sorry I don’t have the time to process you. I couldn’t even offer a reschedule before you started with your tantrum, and attacks so I had to move away from your harassing behavior to protect the peace of my customers who were on time and ready. I was not rude you were very rude and probably had been day drinking based on your actions and your skeletal muscular atrophy. Skinny arms and legs and a boiler, signs of alcoholism. Sorry your behavior being the way it was, and acting the way you did didn’t surprise me as you treated me like I was your tour guide for the Catalina Wine mixer. Sorry Ali take your time back at vineyards tours in Central California but not here for a 7.5 mile deep water kayak and back country hike. My customers who were on time thought you were being a total jerk. I like customers who are on time because I know they respect my boundaries- look at the amazing reviews! I also like customers who respect time because that protects my employees, they respect them too. So sorry Im shaping up my business to keep good employees because I have reasonable boundaries. Ali, I wish you were on time, I never like to turn reasonable people away. I guess you like to bully small businesses a lot based on your behaviors, I saw it a lot from your types when I lived in Newport Beach California while playing baseball on scholarship at UC Irvine. It’s ugly. The reality: you rented the gear as part of the tour, I had to haul it down and prepare it, which you were late for. You got a partial refund of the amount my services are for the on the water guide but you did not get a refund for the gear rental portion and the labor for hauling it to the lake and unloading it. The delusion: As for the 9 of 11 stat you’re trying to drop that is not accurate either. Your group of 4 was late, another group of 3 (see Yogesh crying too in a 1star review) was late and the other group was refunded but they were VOID of contract with a person in their group that was not fit for kayaking because they had a handicap and didn’t notify the outfitter (myself) of that special needs customer. The end: Ali we had a great tour!! We ALWAYS have a great time playing Lake Powell adventures! Concluding statements: I suggest you stay in the pretentious sections of Orange County California with that super ugly attitude of yours. I lived there once, nobody likes that snobby guy and stuck up wife who pro day drink. Stay on your reality $how$, sorry you were NOT ca$ted. Keep up with the Jones’ and keep that credit maxed out, we don’t want that type on the water, always emotionally strapped because you’re financially stretched trying to keep up in the OC fast lane. Yuk dude. Side notes: To make it worse you stuck around with another void of contract customer Yogesh and you both harassed me into the night with threats while I remained professional. The best part is both of your reviews are full of timeline errors (to your advantage) but reasonable people will see I’m a true professional who stays on time. I do 3 tours a day and they are always a ton of fun! Sorry but if I’m not on time for the 99% who are prepared and know where to go (directions provided are simple) I will have to try and accommodate the type of customer like you, I do not want your type of customer on the water because you will arrive late, and under prepared, and you make my day very difficult because your type also can not paddle and typically lies about how much experience you have. Sorry sir next time go to a rental outfit, arrive late, but be welcomed by a non certified non experienced minimum wage front line employee that you can work over with your emotions. I however am a level 4 instructor, Wilderness medical professional, and the State Director for the American Canoe Association, so sorry you can’t bully me around when you’re late. I like fair and reasonable customers, the type C customer. You sir are a type B and type D you emotionally leverage a front line customer to try to get you way and you also threaten or blackmail (type D) the owners when you don’t get your way. What the problem was for you is I’m a one man operator (most of the time) and you couldn’t put me in your compartmentalized world and triangulate me like the Orange County narcissist you are. Thanks for your narrative it will allow me to filter your type out, I really appreciate you Ali.

Great experience and adventure, don’t miss out!

Christian_T, Apr 2024

Sean was great, my family of 4 had an awesome adventure! We’d highly recommend doing this if you are in the Page area! It was fun to kayak down the canyon and then get out and hike further into it. Sean had lots of info and helped my family feel comfortable and safe out on the kayak.

Response from Host, Apr 2024

Thank you Christian I had a great time with you and your family out on the water and it started with you all arriving on time, ready, and prepared. When that happens the entire group can stay relaxed and no drama happens. Thank you for being there when asked and thank you for being ready and prepared for a 7.5 mile adventure. I’m grateful for fair and reasonable customers like you and your family as reasonable people are not liabilities on the water or in the canyon. Thank you for respecting my time with that being said, I really appreciate the sacrifices you made to make sure you were committed to this experience and accountable for your end of the contract agreement. When that happens I am so grateful it just makes my day, thank you. As a family man myself I know it’s hard to stay on time while on vacation but again thank you for doing what you needed to do to make your tour a winner!

Truly the highlight of my time in Sedona - unforgettable experience

Dawn_F, Apr 2024

This tour with Sean was truly once-in-a-lifetime. As someone who had always wanted to visit antelope canyon, I couldn't believe I actually got to hike inside/ through the canyons. It was truly like walking on Mars - there was nobody there but our tour, and Sean was so knowledgeable as he walked us through. Canoeing there and back was so beautiful and special - seeing the canyon's reflections on the water truly felt like paradise. Sean was so funny, knowledgeable, and helpful, and I could not more highly recommend this tour.

Response from Host, Apr 2024

Dawn, thank you for sharing your experience and yes the 7am tour was epic on your day as it usually is! Glassy waters, birds singing, beautiful photography, etc. We were first in the canyon, beat the crowds and I thank you for committing to the directions and doing your end by showing up on time and ready to go! I’ll never forget the landing of our tour when the big Heron was at the beach looking for bait fish and you were the first to arrive, I hope those pictures are epic! To highlight the 7am tour, you had to show up at 6:25am for all the safety and orientation protocols which you did and thank you for that because nobody likes the drama from the customers who are late and that’s why I don’t take them! I really enjoyed the tour and wow you can also kayak with the best of them! Happy adventures and let me know when you’re ready to come back and adventure again!

Strenuous but worth it!

Fedelyn_B, Mar 2024

We are a moderately fit couple who decided to do this hike at 0700am. It was so cold, but once we started paddling and hiking, it warmed up fast. Sean was early and explained basics of kayaking. I was a first timer but it was doable. Pretty scary at first, we were rocking the boat too much. The key is to just do smooth, slow movements and you should be balanced. Hiking through the slot canyon was phenomenal. Plenty of views! Made memories with my love which I would keep forever. Overall, really enjoyed this tour and Sean did his best to keep the tour organized and informed! Would 100%recommend. Sean also recommended a good meal spot in the middle of Page. Bird house was a great food choice.

Great trip

Tim_L, Mar 2024

The scenery was amazing. How quiet the lake was. Only had 2 big boats but lots of other kayakers. Enjoyed walking in the valley. Guide was very knowledgeable about trip and made it fun.

Response from Host, Mar 2024

Thank you Tim, Paddle Express always has fun be it begins with great customers! I really enjoyed kayaking with you and Denise hope to see you again soon. Cheers!

a MUST if you're physically able

Nicole_P, Mar 2024

You need to be up for a physical challenge, but this trip is a MUST! The views and experience are incredible. Sean is also very knowledgeable about the landscape and history. Some things to consider - you leave from the boat ramp. Sean helps you into the boat so your shoes stay dry. Bring water, snacks, and layers. There are no restrooms. You will paddle a ways out to the canyon, then into it, then leave the boats and continue hiking. You'll hike for a bit, take a million photos! Sean also takes photos of guests and sends them out at the end (which I loved!) You'll hike back to the boats then paddle back to the boat ramp. It will be strenuous, but so rewarding!