Kia Ora Rachelle, Chris here who you met in the office that day. I take umbrage to the fact that you gave our product a one star review when you never travelled with us. Considering the high standard of service you received from our office upon your late arrival, I don't believe that is fair, especially as you missed the boat due to your own fault. The app did show you the correct location, as you showed me yourself. You chose to set your gps to the centre of Paihia, not the Paihia Wharf as shown on your confirmation. I suggest next time you allow yourself enough time to travel before a trip and check your destination at least en route.