Dear Edward,
We deeply regret to hear about your unfortunate experience and the inconvenience caused by foods during your journey from Phnom Penh to Siem Reap. Your well-being and satisfaction are of utmost importance to us, and we sincerely apologize for any discomfort or inconvenience you experienced due to food poisoning. While the lunch stop is an optional part of the journey, we strive to select reputable and hygienic establishments for our guests. We're truly sorry to learn that you had a negative experience with the food quality, and we appreciate your feedback, which helps us improve our services. Please know that your safety and satisfaction are our top priorities, and we'll take steps to ensure that similar incidents are avoided in the future. If there's anything we can do to assist you further or if you have any concerns, please don't hesitate to reach out to us. We sincerely hope to have the opportunity to restore your confidence in our services and welcome you back for a more enjoyable experience in the future.
Wishing you a great holiday and best regards,
Jeff