Hi Celine. Thank you for sharing your feedback about your recent tour experience. We sincerely apologize for any inconvenience caused and appreciate your honest insights, as they help us improve our services.
We regret the confusion regarding the meeting point, and we acknowledge the importance of clear communication. We will address this matter with our team to ensure that future travelers receive timely responses and avoid any confusion at the start of the day.
It's disappointing to hear that the guide's behavior did not meet your expectations. We take such concerns seriously, and we will investigate this matter further to ensure our guides uphold the standards of excellent customer service. Your experience is certainly not reflective of our usual standards, and we apologize for any discomfort caused.
On a positive note, we're glad you enjoyed the silk "farm" visit and appreciated the excellent meal provided. Additionally, stumbling upon the Buddhist ceremony added a unique touch to your experience, even though it was a stroke of luck.
We truly value your feedback, and we're committed to addressing the areas where we fell short. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you again, providing an improved and more enjoyable experience.
Thank you for your understanding.