Kia Ora Deborah,
Thank you for taking the time to provide your feedback.
I am sorry to hear you were affected by the cancellation and faced difficulties in reaching our Contact Centre for clarifications.
Our team worked hard assisting passengers affected by the disrupted sailings. We appreciate it has been frustrating for our customers.
Since your reservation was made through Viator, they served as your initial point of contact. I am glad to hear that they were able to help you!
Hope you enjoyed the rest of your journey.
Many thanks and regards,
Kseniia