We understand that you may have missed some information about exclusions during the tour, and we appreciate your feedback as it helps us improve our communication and service. We strive to provide clear and comprehensive details about our tours, and we regret any confusion that may have arisen.
In an effort to address your specific concerns, we have reviewed the information provided regarding the tour exclusions. We acknowledge that it is crucial for our customers to have a complete understanding of what is included and excluded in our offerings. Your feedback will be shared with our team to ensure that we continue to enhance our communication materials.
While we regret that your experience did not meet your expectations, we value your feedback as an opportunity to learn and grow. To further discuss your concerns and explore any possible resolutions, we invite you to contact our customer service department