Playa del Carmen

Chichen Itza - Cenote and Valladolid

Playa del Carmen, Mexico
Chichen Itza Regular English Spanish
  • 12 to 14 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English

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Overview

    What's Included

    • Professional bilingual guide
    • Entrance and swim in the Cenote
    • Regional buffet lunch
    • Entrance to the archaeological zone of Chichén Itzá (Option tax included)
    • Visit to the colonial city of Valladolid
    • Shared air-conditioned transportation from your nearest hotel or meeting point.
    • Visit craft store
    • Optional life jacket
    • Optional lockers
    • Drinks (for sale in the restaurant)
    • Local tax in chichen itza 30USD (option pay the tax when boarding)

    Meeting and Pickup

    You can head directly to your preferred meeting point, or request pickup.

    Meeting points

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    Pickup points

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    Start time

    Confirm time with the local provider in advance of your experience.

    Opening hours

    • 4/4/2022 - 5/16/2025

      Monday - Sunday : 07:00 AM - 08:30 AM

    End point

    This activity ends back at the meeting point.

    Pickup details

    IMPORTANT Hotels located in the Hotel Zone of Cancun: We pass to all all-inclusive hotels and large hotels. Hotels in downtown Cancun: We pass to the vast majority of large hotels in the center, but book and we will give you a meeting point near your hotel. Hotels in Riviera Maya to Tulum We pass to all the all-inclusive hotels between Cancun and Dreams Tulum. Hotels in Tulum In Tulum we only have one meeting point at Super Aki at 9:15 AM Hotels in Cozumel The meeting point is in Playa del Carmen, the client will have to take their ferry in Cozumel at 7:00 am and we will be waiting for them at Mr. Frogs in Playa del Carmen next to the ferry. We could give you a meeting point if the hotel is in the middle of the jungle or on a road not accessible for buses or tourist transport

    What To Expect

    Cenote Hubiku

    1 hour 50 minutes • Admission Ticket Included

    Chichen Itza

    2 hours • Admission Ticket Included

    Valladolid

    25 minutes • Admission Ticket Free

    Additional Info

    • Confirmation will be received at time of booking
    • Not wheelchair accessible
    • Infants must sit on laps
    • Most travelers can participate
    • This tour/activity will have a maximum of 50 travelers
    Operated by Quality Tours Riviera Maya

    Cancellation Policy

    You can cancel up to 24 hours in advance of the experience for a full refund.

    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Traveler Photos

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    Featured review
    Kelly_S
    LONG trip but well WORTH it! Guides were AMAZING! Thank you Jorge, Ariel, and driver! Lots of attention to participants. Great knowledge of history and the areas. Comfortable bus and plenty of food and beverages.

    Reviews

    4.5
    138 reviews
    Total review count and overall rating based on Viator and Tripadvisor reviews
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    Reviews by Viator travelers.
    Showing 1-10 of 138 reviews
    Amazing time!
    Kelly_S, Apr 2024
    LONG trip but well WORTH it! Guides were AMAZING! Thank you Jorge, Ariel, and driver! Lots of attention to participants. Great knowledge of history and the areas. Comfortable bus and plenty of food and beverages.
    It's all about tips
    Agata_N, Mar 2024
    The trip started with 30-40 mins delay in pickup from Playa del Carmen. The drive to Chichen Itza, according to Google Maps should take about 2 hours. Instead, it took us I think over 3 hours before we reached our first stop which was a horrible tourist trap. Started with a ''ceremony'' run by a Mayan Shaman. We were then lead to the souvenir shop where we had to wait for 30 mins for our tables to be ready for lunch (in a big, 50% empty restaurant). Lunch was complimentary, took about an hour, and food quality was really poor. I'd much rather go to a regular bar somewhere in the street and pay for food, but the place was in the middle of nowhere. In the toilets there was a very loud, scary lady demanding tips in a super aggressive manner. After all this time wasted in this horrible place we were taken to Chcichen Itza, which was beautiful, the guide was knowledgeable and the tour was not bad, but you could use more time there. Next stop - Cenote. We were given one hour which is really not much concidering you need to shower, change, go down to cenote, go back up, dry, change. Last stop - beautiful Valladolid and only 30 mins to enjoy it. I knew the timings up front, so can't complain about this. But what I didn't know, it would take good 5 hours before we reached first official stop - Chichen Itza. I also wasn't aware, I would be kept in a awful tourist trap where all that matter was tips. About 10 mins from final stop by the hotel, the tour guide started his speech about importance of tips. And that they don't accept coins, only banknotes. That really left a bad aftertaste. I don't mind tipping, but not when I'm being forced to do it. I'd rather have the price of the trip increased and not being subject to such experiences. Having said that, I wouldn't chose this trip again. Next time I'd rather just take car with a driver.
    Response from Host, Mar 2024
    Thank you for taking the time to share your experience with the tour to Chichen Itza, Cenote, and Valladolid. We're sorry to hear that there were aspects of the trip that didn't meet your expectations. We understand your concerns about the delays and the experiences at the tourist trap, including the issue with the restaurant. Please note that the transportation provided is shared and stops are made to pick up other guests, which can affect timing. However, we acknowledge that the overall time management and clarity on this aspect could be improved. We take your feedback seriously and will use it to better our services. We will also communicate your comments about the restaurant to our provider, aiming to enhance the quality and experience for future guests. Your advice on handling tips more gracefully is invaluable, and we will consider ways to incorporate this feedback to ensure a more comfortable and enjoyable experience for all our guests. Thank you again for your candid feedback, and we hope to have the opportunity to offer you a more satisfying tour experience in the future.
    Chichen Itza will wow you!
    TanyaPorter, Jan 2024
    This was an awesome tour! Tony is an excellent knowledgeable tour guide. He will explain about the Mayan people. Just be prepared, if coming from Cozumel Island. To have a 18 hour day as you will need to take the ferry over and above the tour.
    Response from Host, Jan 2024
    Hello! Thank you for your enthusiastic review of the Chichen Itza, Cenote, and Valladolid tour. We're thrilled to hear that you had an awesome experience and found Tony to be an excellent and knowledgeable guide. His insights into Mayan culture surely add a unique depth to the tour. We appreciate your advice for future travelers coming from Cozumel Island about the extended duration of the day due to ferry travel. It's a great tip for anyone planning their visit to ensure they're prepared for a full day of adventure. Thank you again for choosing Quality Tours for your excursion. We hope to see you again on another one of our tours, exploring more incredible sights and learning about the rich history of the region! 🌞🏺🌿
    Amazing trip
    Liam_S, Jan 2024
    Wendy, Gustavo and Martin best team ever, very long trip but everything went as planned and punctuality was amazing. The only advice would like to give is at least one bottle of free water, at lunch we had to pay for water. The rest was fun highly recommend this company.
    Response from Host, Jan 2024
    Thank you so much for your wonderful review of your trip to Chichen Itza, the Cenote, and Valladolid with Wendy, Gustavo, and Martin. We're thrilled to hear that the trip was amazing and everything went as planned with commendable punctuality. Your feedback about providing a complimentary bottle of water is greatly appreciated and will be considered for future trips to enhance our guests' experience. We're glad that you had fun and highly recommend our company. Looking forward to having you on another adventure with us soon! 🌟🚍💧
    Worth the money
    Linda_H, May 2023
    It was a lovely experience! Lots of shopping at the ruins. We had a charter bus that made transportation comfy. Bring plenty of water, snacks and money. Ismael was very knowledgable and funny. The driver drove us safely around. Prepare for a very long day!!
    Response from Host, Jun 2023
    ¡Gracias por compartir tu experiencia con Quality Tours! Nos complace saber que disfrutaste de tu visita a las ruinas y de las compras. Nuestro objetivo es brindar un transporte cómodo y seguro, por lo que nos alegra saber que el autobús privado y el conductor cumplieron con tus expectativas. También apreciamos tus comentarios positivos sobre Ismael, nuestro guía turístico. Nos enorgullece contar con guías bien informados y divertidos que puedan hacer que tu experiencia sea aún más enriquecedora. Tomamos en cuenta tu comentario sobre la duración del día. Entendemos que algunos de nuestros tours pueden requerir más tiempo debido a la cantidad de actividades incluidas. Apreciamos tu paciencia y esperamos que a pesar de la larga jornada, hayas disfrutado al máximo de todo lo que ofrecemos. Si tienes alguna otra sugerencia o comentario, no dudes en compartirlo. Estamos comprometidos con mejorar continuamente nuestros servicios y brindar experiencias memorables a nuestros clientes. ¡Esperamos tener la oportunidad de atenderte nuevamente en el futuro!
    Amazing trip
    Tita_W, Apr 2023
    I really like the history of those places..consider this place on your trip..I like the Mexican food and people I met in the trip are good the tour guide and the assistant for the food and drinks in the tour..
    Response from Host, May 2023
    Thank you for sharing your positive experience with Quality Tours! We're thrilled to hear that you enjoyed the history and Mexican food during your trip. We appreciate your recommendation to consider adding this place to our tour, and we will certainly take it into account when planning future trips. We're also glad that you found our tour guide and assistant for food and drinks to be helpful and friendly. At Quality Tours, we always strive to provide excellent service and make our guests feel welcome and comfortable. Thank you once again for choosing Quality Tours and for sharing your feedback with us. We hope to have the pleasure of serving you again on your future travels!
    You’ll love it
    Christine_L, Apr 2023
    Very good experience. I met lots of people and we did so much within the hours. Went by fast and quick. Transportation takes the most time
    Response from Host, Apr 2023
    Dear client, 😊 We are delighted to hear that you had a very good experience with Quality Tours, and enjoyed meeting lots of people and the variety of activities during your time with us 🌟. We understand that transportation can sometimes be time-consuming, but we strive to make it as efficient as possible. Thank you for sharing your feedback, as it helps us continue to improve our services and offer memorable experiences for all our clients 💙. We hope to have the opportunity to serve you again in the future and provide you with more unforgettable moments 🌍. Best regards,
    Long day but fantastic
    Craig_H, Dec 2022
    The trip was great. The guide was excellent. It is a very long day. We were gone 14 hours. If you don’t want to be gone that long don’t book it. Very good history to see.
    Response from Host, Mar 2023
    Thank you for taking the time to leave a review. We're glad to hear that you enjoyed the trip and found our guide to be excellent. We do want to apologize for the length of the tour. We understand that it can be a long day and may not be suitable for everyone. We appreciate your understanding and hope to have the opportunity to serve you again in the future. Thank you for choosing us!
    Chitzen Itza and Cenotes sales trip
    Barna_G, Feb 2022
    They tried to sell us something constantly. Two stops were at closed or dirty toilets to buy tequilas for 200 dollars. Photos were taken of us to be out on alcohol bottles to be sold to us for 25 dollars. Pick up Bus went around 3 hours among the coast to pick up guests. We missed our dinner at 10pm. Only 30 min in the maya village for a toilet, could not really see it. Food at the Cenotes was bad and when I did not want to give a tip I received a bag of 1 peso coins as change for the drinks. Knowledgeable tour guide but very bad Organisation
    Response from Host, Feb 2022
    ¡Hola! Una lástima que no haya disfruta su excursión como muchos de nuestros clientes lo hacen, como verá tenemos muchos comentarios positivos en nuestra plataforma. Su queja principal es que en el autobús se le intentó vender cosas y por 2 paradas que los baños estaban cerrados o sucios y por ese motivo usted solicitó un REEMBOLSO TOTAL, cuando usted si comió, usted si entro a las ruinas mayas, usted escuchó al guía y mucho más, de verdad lamentamos que usted se queje porque le intentaban vender un repelente de mosquito para evitar picaduras en la selva, un recuerdo en una botella de alcohol (que mucha gente le gusta) y sobre las botellas de tequila de $200USD usted no entro obligado a esa tienda, la parada en el cenote es un centro turístico en el cual hay una tienda de artesanías y plata, también una tienda de tequila y ustedes entrar ahí por su propio pie y no se les obliga ¿Por qué cuesta 200 usd? también como muchos licores hay diferentes precios dependiendo de la calidad del producto, el cómo está realizado entre otros. Sobre los baños, 2 paradas. Claro ofrecemos dos paradas uno en el centro turístico Hubiku donde tomo sus alimentos donde tenemos 2 personas encargadas de los baños a tiempo completo (uno para hombre y otro mujeres), desafortunadamente no podemos controlar como dejan los baños los clientes al salir inmediatamente del baño. El segundo baño es en Chichen Itza y de ese baño no tenemos control, ya que es directamente de la administración de Chichen Itza, usted puede poner su queja con el gobierno de Yucatán. La comida en el cenote Hubiku es una de las mas extensas en variedad teniendo postres, carnes (pollo, res, fish) Claro la manera de cocinar esos alimentos no es la que usted está acostumbrada posiblemente o no es lo mismo que su hotel de 5 estrellas que usted estaba hospedado y no es lo mismo pagar 89usd por un tour que 300usd por noche en un hotel de lujo, el buffet de chichen itza es una comida regional y es un tour no un restaurante gourmet. Las propinas no son obligatorias, pero es una costumbre en México como en muchos países del mundo y si le dieron su cambio con monedas de 1 peso una disculpa, pero no fue para vengarse eso ténganlo por seguro, ya que son escasas esas monedas y sirven mucho para dar cambio a muchos clientes. Es una excursión compartida la que usted reservó en autobús turístico como marcaba en el descriptivo antes de que usted realice la reserva, obviamente se tiene que recoger y dejar personas en su caso su hotel fue el primero en recojer y el ultimo en dejar por tal motivo se tardó más en su regreso y también a tomar en cuenta que chichen itza esta a 300km de su hotel y me imagino que usted no sabia eso al querer ir a chichen itza. Le recomendamos que para una próxima reserva con alguna otra compañía de excursiones puede preguntar por los tours privados para que sea de su mayor comodidad.
    Incredible experience.
    Peter_R, Mar 2020
    Great guides with wonderful hospitality, information and fun Tyne while day. Very comfortable, modern bus.
    The best
    Ricardo_B, Feb 2020
    Hands down the best. We had a great time and the tour guide made it extremely fun. Take a lot of water cause it is hot. The food was good and the cenote was so cool.
    Visita recomendable
    Tania_F, Dec 2023
    El guía muy amable. Visita totalmente recomendable. Cómo único inconveniente decir que nosotros estábamos alojados en playa del carmen y desde nuestro hotel hasta el último en el que recogimos gente, pasó una hora y media de autobús de autobús.
    Response from Host, Dec 2023
    ¡Hola! Gracias por recomendarnos y por tus amables palabras sobre nuestro guía. Nos alegra que hayas disfrutado de la visita. Entendemos tu observación sobre el tiempo de recogida en los hoteles y lo tendremos en cuenta para mejorar la logística en futuras excursiones. Apreciamos que nos hayas elegido para tu aventura en Chichen Itza, Cenote y Valladolid, y esperamos tenerte de nuevo con nosotros en otra experiencia inolvidable con Quality Tours. 🚍🌞
    Muy buen plan!
    Maria_B, Feb 2020
    Tuvimos un muy buen día! Los tres lugares que visitamos están ubicados a una gran distancia el uno del otro, creemos que es muy difícil hacer estos recorridos sin transporte, por lo que consideramos que esta es una buena actividad ya que te llevan a los tres lugares. Se aprovecha bien el tiempo. Nosotros visitamos primero el cenote Hubiku. Es un cenote muy impresionante al que debes llegar bajando 90 escalones, poco a poco vez como se abre la tierra y llegas a una caverna amplia y con un espacio en el centro por donde entra la luz. El buffet en este lugar es increíble en especial la cochinita pibil, es deliciosa! Tuvimos dos horas, lo cual fue tiempo a penas para ir nadar en el cenote, cambiarnos, hacer la muestra de tequila y almorzar. Nos pareció muy bueno que es un ejercicio claramente a cargo de la comunidad maya que vive cerca y aprovechamos para comprar un par de cosas que apoya a la comunidad. Chichen Itzá fue maravilloso, el lugar es impresionante y el relato que nos dio David nuestro guía fue un gran complemento porque se apoya en la historia, incluye componentes culturales de los maya y esta muy bien preparado, además de que nos hizo reír. En Valladolid no se pierdan las marquesitas, les recomendamos que cada uno compre una y compartan porque vale la pena comer probar varias combinaciones.

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