Hi Ms DAgostino,
We are sincerely sorry for the experience you had. We will of course follow up with the guide to find out what happened, why the vehicle was not clean and why you were not treated to the Lobster Dinner in Bar Harbor or another town and instead asked to wait until you were back in Portland. We have issued you a partial refund and you should receive it with in 5-7 business days. Again, we do apologize for your experience, this guide has been receiving great feedback so what you described is very unexpected and out of character.