Dear Ms.Varma
Thank you for sharing your experience with us. We value all feedback as it allows us to provide better clarity about our services to all customers.
Regarding the hotel transfer, our complimentary service is available for hotels located within the center of Puno. In your case, the accommodation was on the remote islands of Uros, which is not within our standard transfer zone. This information is shared during the booking process to ensure that all our customers are well informed about the services we provide.
Concerning the timing at the bus terminal, our team was present based on the bus details you provided at the time of booking. Any discrepancies between the actual bus details and the provided ones can cause such confusion, and we'd recommend double-checking such information in the future for a smoother experience.
As for the smaller totora reed boat ride and buying local artifacts, these experiences are additional options we provide to enhance your journey and immerse you deeper into the local culture. However, they are not included in the standard tour price, as clearly stated in the booking information.
We appreciate your understanding on these matters and look forward to serving you better on your next journey with Planet Odysseys.
Best regards,
Sreeram Hariharan.
Customer Service Team, Planet Odysseys