Hi,
Thanks for your feedback, please allow me to share some important information to paint the full picture.
“Provider never showed up” – This isn’t technically true. We did show up, at One Mile Creek, since you booked to be picked up at 9am from that location. However, unbeknown to our guide, you had decided to drive yourself to Moke Lake, where there is no cellphone signal to call you. So our Guide was waiting at the pick-up point for 30mins.
When you called the office number, it had gone through to voicemail. Because the “office number” is actually the phone down on the waterfront at our other rentals location. Which by 10am, when you called was turned off because the waterfront had closed early due to poor weather - and all the customers for the day had already been notified.
You were infact emailed, explaining the no-show situation, prior to trying to call us. I personally spoke to you and your partner and offered you a reschedule and several alternatives.
We’re really sorry you missed out on your kayak experience, and we do our best to make the information as clear as possible, it was written down x3 times for you. But sadly sometimes customers make mistakes.