Dear Stacy,
Thank you for taking the time to provide feedback on your recent tour experience with us. We're glad to hear that you enjoyed the incredible sights during the tour.
Regarding the bathroom on the bus, we apologize for any inconvenience you encountered. At every stop, we ensure that there are bathroom facilities available for our guests. Our buses are equipped with toilets, but for safety reasons, they can only be used when the bus is stationary. Safety is paramount for us, and we appreciate your understanding in this regard.
We're concerned to hear about the confusion during the Sky Lagoon part of the tour. To clarify, drop-off at the Sky Lagoon is indeed included in the tour, and we apologize for any misunderstanding that occurred. It's an essential part of the experience, and we appreciate your feedback on this.
In terms of the drop-off locations, we typically use Tour Bus Stop 1, a central location. However, occasionally, there might be variations based on logistical considerations. We apologize for any inconvenience you faced due to this, and we'll work on improving communication regarding drop-off points to ensure a smoother experience for all our guests.
If the taxi company dropped you off at the wrong location, we are genuinely sorry for the inconvenience. Please don't hesitate to contact us at info@bustravel.is, providing your booking details and any additional information. This will help us investigate the matter and make sure future experiences are even more seamless for our valued guests.
We appreciate your insights, and we're committed to continually enhancing our services. We hope to have the opportunity to provide you with a smoother and even more enjoyable tour experience in the future.
Best regards,
Andrius