Dear Rihard,
We are very sorry to hear about the incident that occurred during your trip, resulting in your wife's injury. That must have been an unpleasant experience for both of you.
I can understand your frustration with the bus driver's action. This is completely unacceptable and a serious safety concern.
Please accept our sincere apologies for the distress this has caused you and your wife. We will ensure this incident is thoroughly investigated, and appropriate measures are taken to prevent such occurrences in the future. Your wife's well-being is of utmost importance, and I hope she is able to recover from her injuries soon.
We will do my best to make this right and ensure your future travel experiences are safe and enjoyable.
Sincerely,
Management Team.