Dear Pam,
Sorry to hear we didn't quite live up to expectations! To be honest we rarely get comments about the food not being great, see the reviews below. But we will have a critical look again and see where we can further improve our offerings.
Restrooms are available at every stop except the French fries, free of charge, only the one in the Markthal is paid. The final stop is clearly shown in the description, also that it is not in the neighbourhood of the starting point. Sorry these things were not clear enough to you.
Each of our guides has specialties that they like talking about, this is something we encourage. In this case the emphasis was on art and statues, but I will be sure to communicate to the guide in question that she should tell more about the architecture and food as well.
Lastly, there were 16 in the group because we had several potential guides tagging along as well. We normally cap groups at 12 per guide. I think part of the reason that the experience wasn't up to par was the size of the group, my apologies for that and we will make sure it doesn't happen again.
In an interesting turn of events, you are actually our 400th reviewer! I had posted earlier on socials that we would be giving the 400th reviewer a gift, and you are the lucky one :). I will send you two free codes by SMS for our self-guided app tour. You can do this tour in various different cities in The Netherlands the next time you are here.
Hope you enjoy, and thanks for your feedback.
Best,
Paul.