Thank you very much for taking the time to provide us with your feedback regarding the recent tour you took with us. Your opinion is incredibly important to us, and we were quite surprised by your comments, especially considering that in the satisfaction survey completed at the end of the tour, everything was rated as excellent.
We truly apologize for any part of the tour that did not meet your expectations. We aim to offer competitive and enjoyable tours, so feedback like yours is invaluable in assessing our offerings.
Please rest assured that we will investigate these concerns with our guide Eduardo and our operations team.
Your feedback is invaluable in helping us improve.
If there's anything specific you would like us to address, please do not hesitate to contact us directly.