Dear Kathryn_H,
We apologize for the disappointment you experienced during your recent visit to Rainforest Adventures for the Canopy Zipline Eco-Adventure Tour in Braulio Carrillo. Your feedback is crucial, and we regret any inconvenience caused by the miscommunication and unexpected changes to your trip. We are investigating this matter internally to prevent similar occurrences in the future. Please accept our sincere apologies, and we hope to have the opportunity to restore your trust in the future.
Next time, your tour is on us.
Kind Regards,