Dear Customer,
We are very sorry for your inconvenience, we understand that this tour is a great advantage if you plan to take your night flight, but we always advise our clients to calculate well the arrival time, this tour has an approximate duration of 7 hours.
Pick up time starts at 10:00 a.m. as stated in the itinerary, pick up time starts in the east of the city, if you are located in the west, as in your case, it is normal for us to pick up at 10:40 a.m., however you were the last pick up.
The return time in San Jose, was at 18:25, we met the itinerary as scheduled.
Best regards,