Thank you very much for your feedback. We are so sorry that you are not satisfied with the services you received. Your feedback is very important to us.
After investigated, the trip of Oxnard to Santa Barbara is around 60 minutes by train, the wheels are controlled by engineman, sometimes it might cause early arrival. LA is a famous city of traffic-jam, which we are not like it too. All the details are written on the itinerary, please check it again. The Mission has entrance fees, which is not stated include on the itinerary and collected by their own not us. Means if you are walking around just take a look and not go inside, you don’t have to pay anything. But if you want to go inside you have to pay (more like a donation). The tips are not mandatory, you have absolutely righted to reject if you are not satisfied with his service.
The tour guide is apologized about the lack of communicating, he will improve soon. Hope we can provide satisfied service to you next time!