Dear Winni...,
Thank you for taking the time to post your thoughts. I am sorry to hear that you consider this to be your worst experience ever - a bold statement indeed! The guide you are talking about contact me immediately after your interaction with him so I am well aware of who you are referring to, photo or not, and I would like to start by saying that this is one of our most well-liked and highly regarded guides.
I have no doubt that this experience was not pleasant for you, but I fear that you are neglecting to tell the whole story here... What you have left out is that you arrived at a gas station instead of our official starting point which is clearly described when you book the tour and began your interaction by calling our office and being quite rude to the guide in question. Now I'm not sure about you, but if this were someone behaving rudely towards me for a mistake which was their own, I too would not be too pleased at the idea of then having to turn on the charm for the next hour and a half for a person who has made it very clear what they think of me before even meeting me!
Regarding the alleged racial slur you have elluded to, I can assure you that this was more of a lack of cultural understanding and surprise on his part and for this I do apologize. Cambodia is not a society where knowledge is held regarding much of the outside world, and while we try every day to work with our team to expand their minds and knowledge base, there are bound to be circumstances cropping up where it is not what they would expect and unfortunately the Cambodian people are quite an honest people and show surprise where, in the western world, we understand that they should not.
Again, I am sorry that this experience turned out so badly for you, but as someone who has worked my entire life in the hospitality and service industry I also back my team 100% to remove themselves from a situation where they feel that they are being personally attacked and unfortunately, this is how you made this particular guide feel. Not pleasant for either party unfortunately.
I do hope that this experience does not sour your thoughts of Cambodia and it's people and if you are even in Siem Reap again, please do feel free to get in touch with us and I would be happy to offer you a complimentary city walking tour with a different guide.
Wishing you safe travels,
Jay Austin
Owner & Founder
Adventure Travel Co.