Thank you for your honesty and we sent you a personal message, so check your inbox!
The mix-up with the balance due, was completely my fault for not conveying the proper information to the staff. I apologize for any inconvenience and frustration that may have caused. Totally on me, Tommy.
For Viator, the $500 security deposit card hold is located on the “what’s included” area and on other sites, it is on the “exclusions” area. For individuals checking out our website and contemplating to book, the information about a card hold can be found on our FAQ’s page to help make a better decision prior to booking.
Although this review doesn’t meet the standard we strive for, we wanted you to know that we have updated our booking confirmation email to include information about the hold as well. We look at this as a teaching opportunity for our staff, ownership and to potential future clients. Thank you again and we genuinely appreciate the honesty. See ya next time so we can turn this into a 5 star experience for ya!