Eva we delayed the tour 20min for you, and you never showed up at all. If you are from FL then you should have planned for extra traffic given it was a holiday weekend. The out-of-town customers who did arrive on time (some from Orlando) were getting impatient with waiting on you, and we were not about to inconvenience them any further. Especially the risk of getting a 1-star review from customers that did show up and objected to a delayed start of the trip.
When you book a tour with us, we make a commitment to you that we will turn away any individual that want your seats, and your kayaks will be there and ready for you. Your obligation then is to show up, even if a little late. Once you break that commitment, we don't give people another opportunity to break that commitment again.
Because it's happened before.