Hi Andrea
We truly appreciate your taking the time to share your feedback with us. We deeply regret that your recent experience on our shared helicopter tour did not meet your expectations, and we sincerely apologise for any discomfort you experienced.
At Blue Sky Helicopters, we strive to provide the highest level of service and memorable experiences. Unfortunately, it appears we fell short during your tour. The situation you encountered is certainly not indicative of our usual practice. While we sometimes have a co-pilot present for training purposes, we should have communicated this to you in advance and considered the seating arrangements more thoughtfully.
Your feedback has been taken seriously and will be discussed with our team to ensure such situations do not reoccur. We are committed to providing our passengers with optimal viewing opportunities and comfort on our flights, and it's clear we did not live up to that promise in your case.
As a gesture of goodwill, we would like to offer you one complimentary window-seat. We hope this would provide an opportunity for us to better serve you and deliver the positive experience we strive for.
We understand if you're hesitant to accept given your last experience, but please know that your satisfaction is our priority. Feel free to reach out to us directly if you have any questions or would like to discuss further.
Thank you again for your feedback. It helps us improve our services and better serve our valued customers.
Best Regards,
Blue Sky Helicopters Team