Hi Donna,
Thank you for your review. Here are some comments emailed to me by other passengers that were on the same tour with you that day:
"We had a wonderful tour Russel was a joy to be with and he was extremely knowledgeable. Thank you very much."
"I wasn’t sure on how to leave a review but wanted to say this was one fantastic tour. We are so pleased to have booked it. Russell was a great guide, so informative. Small group tour is the way to go! All interesting information. Loved the café where we had our tea break. Very nice owner.
Kiwi orchard was a hit. Loved seeing and being in an actual orchard.
The tasting was also wonderful. I’ll be looking for NZ avocado oils at my local grocers.
Thank you"
I'm sorry this tour did not live up to your expectations. I could tell from your body language right from the start that you were unsure you were going to enjoy yourself but I did my utmost to keep the tour lighthearted and fun. As you have said yourself nothing actually went wrong ergo I would suggest you do a little more research before booking tours as this was obviously not the tour for you and I don't believe deserves the three stars you have given it. Also in response to your comments regarding the kiwifruit orchard, had you been paying attention to the considerably more than 5 minutes talk I did regarding the kiwifruit industry, instead of hiding behind the van and complaining to your husband (Yes I saw you), you would have known that the kiwifruit is picked months before being ripe on the vine and as such was not edible, hence I provided fruit to taste from elsewhere. You got to taste Gold and the recently developed Red Kiwifruit as well as fantastic Avocado Oils and yet you decide to judge the tour based on the labels on the fruit. That says a lot more about you than it does about the tour. Said tags were NOT SUPERMARKET TAGS they are Zespri labels that are put onto all New Zealand Kiwifruit as they are grown under license. Again had you being paying attention you would know that. Further more we do not advertise that you get to pick fruit on any sight we list this tour on. In fact we say otherwise.
In future as I said before please do a little more research before booking as this is only a 4 hour tour intended to give a snapshot of life in this part of New Zealand and is very well received by the larger majority that do this tour.