Dear Amber,
We sincerely apologize for the inconvenience caused by the last-minute cancellation of your private Vienna food tour. Your experience falls short of the standards we aim to provide, and we understand the frustration it caused.
To address this matter further and ensure a thorough investigation, could you please provide your booking ID? Sharing this information directly with us via email at info@withlocals.com will help us identify the specific details of your tour and take appropriate measures.
We genuinely regret the impact this had on your plans and appreciate your patience as we work towards a resolution. Your feedback is crucial, and we are committed to learning from this experience to improve our services.
Thank you for your understanding, and we look forward to resolving this matter promptly.
Best regards,
Withlocals team