Hello craig6z,
Thank you for taking the time to leave us a review, I'm sorry if you felt your tour was a mediocre experience. But delighted you were satisfied with your driver-guide. Glad you at least enjoyed Whitby.
It was a busy weekend over the bank holiday which I can assume was the reason for the busy train.
We always appreciate feedback from customers, so thank you for taking the time to leave us a review.
All the best
Mountain Goat