Dear Ellinor, thank you very much for taking the time to write an honest review.
We want to apologize for the location change with short notice and the inconvenience that may have caused you. The safety and comfort of our passengers are our top priority. On the day of your tour we had bad weather and sea conditions as you probably know and therefore we had to cancel all our tours from Húsavík that day.
We are happy to be able to offer our other location in Árskógssandur 1.5 hour from Húsavík. Better weather and sea conditions there allowed to us to sail out from there that day ensuring that our guests can still enjoy whale watching while staying in the North of Iceland.
We're sorry to hear that you were not satisfied with the tour. Each tour is unique and our crew always does their best to locate the whales. As you know, we are dealing with wild nature and can never guarantee whale sightings though we always try our best. This summer, the whales have been very close to Árskógssandur meaning that sometimes we don't have to sail very far out as we've been having good whale sightings in the fjord. Of course, other days, we have to sail further out to spot the first whale!
We hope you consider North Sailing again if you are ever planning whale watching in the nearest future, if you want to try the rib boat we highly recommend checking out Húsavík Adventures! - Signý