Dear David,
We sincerely apologize for any disappointment you experienced during our Food & Canal tour. Our aim is to provide exceptional service, and we regret falling short of your expectations on this occasion.
Your feedback is invaluable to us as it allows us to identify areas for improvement. We understand the importance of ensuring the comfort and satisfaction of all our guests, which is why we made an additional stop with our boat at your hotel as a gesture of care, particularly for your wife's comfort. This action reflects our commitment to going above and beyond to meet the needs of our customers.
Furthermore, it's worth noting that we carefully select local family businesses for our tours, renowned for their traditional Dutch cuisine. This ensures an authentic and enriching experience for our guests.
We also want to assure you that the reviews we receive are genuine testimonials from satisfied customers who have enjoyed our tours. It is through feedback such as yours that we can strive towards delivering even more fulfilling experiences for our future guests.
Once again, we apologize for any inconvenience you encountered and appreciate your openness in sharing your thoughts with us. If there are any further concerns or feedback you would like to discuss, please do not hesitate to reach out to us directly. Your satisfaction remains our utmost priority.
Warm regards,
Benardo van Rijnsoever
Operational Manager Amsterdam
Eating Europe