Dear Mary,
Thank you for your review.
What you write is complete nonsense and not true!
You made a mistake and booked the Keukenhof Gardens trip FROM AMSTERDAM and your cruise was docked IN IJMUIDEN and that is a city 40 minutes drive from Amsterdam. So first we had to drive 40 minutes to you and then much longer to the Keukenhof Gardens so that means that it will costs much more money.
Before the trip I asked you the address of the cruise port where your cruise should arrive, but you did not answerd my question! If I had known we had to pick you up in ijmuiden I would have canceled the trip because we don't proved tours from anoter cities. You let us know on the pick up date that your cruise was in Ijmuiden so I let you know that there was an additional fee of € 50,- to pick you up in Ijmuiden. For you we made a exception because we wanted that you still had your trip to the Keukenhof. I let you know before the trip that there should be an extra fee of € 50,- because we had to drive 40 minutes extra to your cruise.
I have the proof in the Viator extranet that I told you about the exta costs and you can see this as well and your driver also told you that there was a extra fee of € 50,- because he has to drive 40 minutes extra to you. Normally the extra costs should be € 115,- but I give you a discount of € 65,-.
And about the driver why did you give him $ 30,- tip if you are not satisfied about him? I don't understand your compain about him either then.