Dear Gloria,
We sincerely apologize for any inconvenience during your tour. Our guide/driver was committed to providing a comprehensive and engaging experience, ensuring everyone could fully enjoy the tour within the allotted 4 hours. We understand the delicate balance of time management and flexibility.
At the tour's onset, we always communicate the option to extend if desired. We appreciate your valuable feedback and will take extra measures to involve the entire group in the future, ensuring everyone has an enjoyable time.
It's worth noting that our guide was actively explaining throughout the tour.
However, it seems that some members of the group might not have fully absorbed the information.
We'll work on improving communication to ensure everyone is well-informed and engaged.
Additionally, we want to clarify that we never ask for parking fees from our customers. There might be a misunderstanding, and we want to assure you that such charges are not a part of our services.
We're delighted to hear that some members of your group had a positive experience, and offering a transfer to your ship with assistance for luggage was our way of expressing gratitude.
Your feedback is invaluable, and we'll use it to refine our approach and enhance the overall experience for all our guests.
Best regards,
Eliza