Dear Lawrence,
Thank you for sharing your feedback regarding your recent experience in Amsterdam. We apologize for any inconvenience you may have encountered due to the severe thunder and lightning storms that occurred during your scheduled tour.
We understand that the weather conditions resulted in significant disruptions to transportation, with the airport and public transportation being halted. The closure of the subway and the standstill traffic made it impossible for you to reach the tour starting point on time. We sincerely apologize for the inconvenience caused.
In such situations, we always strive to provide the best possible support and flexibility to our customers. However, we would like to clarify that cancellations and refunds due to extreme weather conditions are subject to our cancellation policy, which takes into account various factors including the guidance of local authorities and the safety of our customers.
To assist you further and address your concerns, we kindly request you to contact us directly at info@withlocals.com and provide us with your booking ID. This information will allow us to investigate the specific details of your reservation and work toward a resolution that meets your expectations.
Please share the booking ID with us at your earliest convenience. We value your feedback and are committed to resolving this matter to your satisfaction. We hope to have the opportunity to make it up to you and restore your faith in our booking service.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Withlocals team