Marjana_D, jan. 2022
Dear Sirs!
First at all, I Hope that you will really share this text on your page!
Me and my wife were traveling on Nile Sapphire from Aswan to Luxor from 28.12. to 30.12. 2021.
1. Free pick up which you offer
Customers have posibility to choose pick up time from their hotel. I choose for 9:00. Rude person with phone number +201121107247 was laying to me that my hotel has free boat to the cruiser (you can check it on whatsapp), that car needs to my hotel 45 minutes, (he could send it 45 minutes earlier, even then, my hotel was on island, not reachable by car, could simply send boat to pick us up) and forcing me to change pick up time to 10:00. At the end we went to the ship on our expences. Also for free transer which you advertise, to our hotel in Luxor nobody contacted us, we paid for it.
Departure
Should be at 12 pm, it was at 15:14. We have lost 3 hours, could spend them on Aswan souk instead.
Ship
Nice ship, friendly staff, (except cashier), very comfortable bed, great variety of food.
We were without internet for whole yourney.
Only crew in restaurant were wearing masks, some of guests were wearing masks, other crew members were not wearing masks at all. There was no temperature check as advertised.
TV: 10 chanells, 8 Arabic, 1 French, BBC without voice.
Members of crew were knocking on the door on two occasions with stupid questions, even the "do not disturb" sign was on the door.
Probably because of late departure from Aswan we were only 42 minutes in Komombo temple, not enough time at all for such a nice place, we could stay longer, as the ship was then sailing on trough the night.
Day two
We were without hot water, it came only in the late evening.
In the morning we were leaving ship at 6:30!!! for Edfu temple. We went to the temple with carriages, was an awfull frenetic experience, coachmen beating horses, traffic jams on the road as all the cruises have the same schedule, huge crowd in the temple, we were there less than 40 minutes, not enough time at all. Dangerous, uncomfortable race between many carriages back to the Nile. Would be nicer and safer to go by car or bus.
My wife got diarrhea and fever before lunch. She was poisoned with food on the ship, as we were not eating elsewhere. She was womiting many times, there was no hot water to wash her. I was asking for doctor or medicines at the reception, but they dont have neither paracethamol, after nobody was asking how she is. When leaving ship she could barely walk.
We arrived in Luxor after 17h. Our pier was 4 km from the city center, you have time only to visit Luxor temple, other places are already closed. When I paid for extra expences on board, cashier was not wiling to give me an bill or any prove that my extra expences on board are paid, he said this is not their sistem.
Next morning check out time at 8:00!!!
To my opinion such things doesnt happen by case, they are allways present in Egypt, people there are a little chaotic, bad organized, and they cant fix bad service with their friendly behavior, it is nonsense to offer five stars cruise. They are not able to offer what you advertise! If they say ship is 5 star, you can advertise it 3 star or less. We expect at least half of our payment back!
All the best, Andrej and Marjana Kaluza