Thank you for sharing your feedback, Tricia. Your time is valuable, and we regret that we were unable to meet your expectations in this instance. Unfortunately, Viator failed to confirm your booking with us, which regrettably hindered us from making the necessary preparations to add you on our Austin food tour.
In line with this, your refund was promptly processed by Viator and we hope this helped alleviate some of the inconvenience you faced that day. We remain in constant communication with Viator since then to ensure that they won't miss out in sending us any bookings that we need to account for.
Also, since your supposed tour, we've made several changes to our Austin food tour to ensure a more enriching experience for our guests. We hope that you get to try our new selections and format, which we believe will enhance your food experience.
We're committed to making every guest's experience exceptional and invite you to join us in over 60 cities worldwide for another chance to discover the secrets of local cuisine. We are confident that, given the opportunity, we can provide you with a memorable and enjoyable food tour experience. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.