Thank you for your time and your feedback which is very important for us. We regret to read that your guided tour experience with us was not satisfying due to the lack of listening comprehension. Our guides are very keen to speak loudly and clearly so that everyone participating in our tour can fully understand the content of the tour. We feel sorry that we could not fully provide this service on your tour due to external circumstances.
We therefore greatly appreciate your constructive feedback and you may rest assured that we will discuss your suggestion internally and take it into consideration.
Enjoy the rest of your holidays in Switzerland!
We remain with kind regards from Basel,