Hello Lindsay,
We appreciate your feedback regarding your recent experience on our Berlin Walking Food Tour. It's pleasing to hear that you enjoyed the combination of exploring the city on foot while indulging in its culinary delights.
Conversely, regarding the wait times and table reservations, our goal has always been to offer freshly prepared dishes at each of our venues. While most of our venues are aware of our daily visits and do not require prior booking, occasionally, there might be unforeseen delays. Rest assured, we constantly coordinate with our venues to minimize such instances and ensure a seamless experience for our guests.
As for the value proposition, we also understand your perspective. It's important to consider that when you pay for a food tour, you're not only paying for the food itself; you're also paying for the expertise of your guide, the convenience of a crafted experience, and the opportunity to explore the hidden gems of Berlin. We do take all feedback seriously and continuously reassess our offerings to ensure they align with the expectations of our guests.
As a global food tour company with a presence in over 60 cities worldwide, we remain committed to delivering exceptional experiences to guests like yourself across the globe. Thank you again for sharing your feedback, Lindsay. We appreciate your understanding and hope to have the pleasure of hosting you again soon. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.