Dear Daniel,
Thank you for taking the time to share your feedback about your recent Camel Ride and ATV Combo Adventure in Los Cabos. We appreciate your valuable input and would like to address your concerns.
We apologize for any confusion regarding the $25 per person park fee. While we understand your frustration, we would like to mention that the park fee is not included in the tour price and is mentioned as such in the tour description. However, we apologize if this information was not clearly communicated to you, and we will certainly review our messaging to ensure it is more prominent in the future.
Regarding the payment method for the park fee, we apologize if you were not aware that it could only be paid in cash. We understand that this may have been inconvenient for you, and we will make sure to include this detail in the tour description so that future guests are better informed.
As for the upselling of ATVs, we strive to provide our guests with a range of options to enhance their experience. However, we apologize if you felt pressured in any way. We will review our communication practices to ensure that our guests feel comfortable and informed when making their decisions.
Nonetheless, we are glad to hear that you chose our tour and were able to enjoy the camel ride and ATV adventure. Your positive experience is important to us, and we genuinely appreciate your kind words.
Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for another memorable experience in the future.
Best regards,
The Shore Excursions Team